Installation Supervisor

National OnDemand, Inc.; Winston-Salem (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

401(k)

Job summary

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions across the United States. The Installation Supervisor will oversee Field Installation Technicians, ensuring safety, scheduling, and quality across projects.

The role emphasizes leadership, cross-functional collaboration, and adherence to company policies. This is a full-time on-site position with travel as required and opportunities to drive customer satisfaction and operational

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of leadership experience.
• Valid state driver's license required.
• Must pass background check and drug screen.
• Minimum five years of experience in a related discipline.
• Proven leadership and teamwork skills for an inclusive environment.
• Strong analytical and decision-making abilities.
• Ability to travel within the United States up to 50%.
• Experience with FTTP/FTTH installations is a plus.
• Excellent communication skills.

Responsibilities

• Provide technical support, leadership and accountability for field team.
• Oversee retention and training needs for field staff.
• Build and maintain an effective operations organization focused on customer and employee satisfaction.
• Supervise field staff performance and address escalated issues.
• Communicate senior management directives to field staff and ensure safety compliance.
• Develop manpower schedules and loading to cover contracts/workload.
• Conduct site visits to ensure QC and client-spec conformance.
• Address customer satisfaction issues and drive resolutions.
• Provide onsite support for technical staff and serve as safety champion.
• Perform other duties as assigned by leadership.

Skills

Leadership experience

Communication skills

MS Office proficiency

Travel readiness

Analytical thinking

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Benefits:

This is a full time position with access to our comprehensive benefits which include paid time off (PTO), medical, dental, vision, short- and long-term disability, and life insurance, an Employee Assistance Program (EAP), and 401(k).

EQUAL OPPORTUNITY EMPLOYER:

NATIONAL OnDemand, Inc. is an equal opportunity employer. The company’s policy does not discriminate against any applicant or employee based on race, gender, sex, sexual orientation, gender identity, color, religion, national origin, disability, genetic information, age, veteran status or any other consideration made unlawful by applicable federal, state or local laws. NATIONAL OnDemand, Inc. prohibits harassment of applicants and employees based on any of these protected categories.

No of Positions:

1

Position Summary:

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions - on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth. The Installation Supervisor is responsible for the overall supervision of our Field Installation Technicians. The Supervisor will work in accordance with the organization's policies and procedures, keeping in mind the overall core values of our company.

Primary Position Duties:

• Provides technical support, expertise, leadership and accountability for field team.
• Responsible for retention and training needs for field staff.
• Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth.
• Supervise performance of field staff and responds to escalated issues in field.
• Communicate senior management directives to field staff and ensure compliance (Safety, etc.)
• Develops manpower schedules and loading to ensure contract and workload coverage.
• Site Visits to ensure QC of various projects; ensure conformance to client specifications and company requirements.
• Follows up on customer satisfaction issues and drives resolution.
• Onsite support & guidance for technical staff.
• Serves as safety champion for our company.
• Other duties as required or as assigned by senior leadership.

Position Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties, the employee will work primarily in the field. The employee may be required to work outdoors in all types of weather and may be exposed to dust, fluctuating temperatures, and periodic high noise levels. The employee may be required to travel within the United States up to 50% of the time and may be required to stay away from home up to 14 days at a time. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.

Education or Skills:

• High School Diploma or equivalent required.
• 1-3 years of leadership experience.
• Possession of valid state issued driver’s license required.
• Must be able to pass a background check and drug screen.
• Candidates must have a minimum of five years of experience in a related discipline.
• Proven leadership and teamwork skills fostering an inclusive, supportive environment by motivating and developing staff at all levels.
• Critical thinking and analytical skills, including the capacity to identify, assess and prioritize competing interests and needs.
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Ability to coordinate and integrate work across multiple disciplines, complete scheduling, and resource planning activities to drive efficient work processes, identify and manage all operational risks, and enhance customer communication and satisfaction.
• Experience managing multiple locations and leading cross-functional teams.
• Operations supervision experience with scheduling and planning required.
• Excellent communication skills.
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word).
• Ability to travel to jobsites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training).
• Ability to establish and maintain effective working relationships with both internal and external customers.
• Strong, planning and reporting skills.
• Possess excellent verbal, written communication, and follow-up skills.
• Strong analytical and decision-making abilities.
• Self-motivated with the ability to motivate and influence others.
• Experience with Business and Residential installations to include FTTP/FTTH services.

Benefits:

This is a full time position with access to our comprehensive benefits which include paid time off (PTO), medical, dental, vision, short- and long-term disability, and life insurance, an Employee Assistance Program (EAP), and 401(k).