Field Installation Technician & Training Lead

Zonar; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

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Job summary

Zonar is seeking an Installation Specialist to ensure the successful deployment, installation, and quality control of fleet technology solutions. You will install hardware/software, train customers and third-party installers, troubleshoot issues, and uphold installation standards.

This role requires strong vehicle electronics knowledge, hands-on diagnostics, and customer-facing technical support expertise. Travel across the U.S. and Canada is expected up to 75% of the time.

Qualifications

• 2+ years of electronic installation experience on commercial fleet vehicles.
• Strong understanding of vehicle electronics and diagnostics.
• Excellent communication and interpersonal skills.
• Ability to provide customer-facing technical support and training.

Responsibilities

• Perform installations and configuration of Zonar hardware and software on commercial fleet vehicles.
• Assist onboarding, certification, and development of installation partners and third-party installers.
• Support creation of installer training programs, documentation, videos, and technical resources.
• Conduct QC reviews and verify installations by internal and third-party installers.
• Troubleshoot hardware, software, firmware, electrical, and system integration issues remotely and in the field.
• Provide advanced technical support to customers, installers, and internal teams.
• Develop and maintain installation standards, procedures, and troubleshooting guides.
• Collaborate with Engineering and Product teams during prototype testing and evaluations.
• Maintain installation records, photos, and QA reports.
• Document vehicle-specific installation requirements for the Commercial Vehicle Library.
• Deliver installation training sessions for customers, internal teams, and partners.
• Maintain inventory of installation tools and equipment.
• Escalate complex issues to appropriate departments when needed.
• Ensure all installations meet high quality and safety standards.

Job description

Zonar is seeking an Installation Specialist to ensure the successful deployment, installation, and quality control of fleet technology solutions. You will install hardware/software, train customers and third-party installers, troubleshoot issues, and uphold installation standards.

This role requires strong vehicle electronics knowledge, hands-on diagnostics, and customer-facing technical support expertise. Travel across the U.S. and Canada is expected up to 75% of the time.