Installation Specialist

Zonar; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

View Zonar Careers & Benefits

Job summary

Zonar is seeking an Installation Specialist to ensure the successful deployment, installation, and quality control of fleet technology solutions. You will install hardware/software, train customers and third-party installers, troubleshoot issues, and uphold installation standards.

This role requires strong vehicle electronics knowledge, hands-on diagnostics, and customer-facing technical support expertise. Travel across the U.S. and Canada is expected up to 75% of the time.

Qualifications

• 2+ years of electronic installation experience on commercial fleet vehicles.
• Strong understanding of vehicle electronics and diagnostics.
• Excellent communication and interpersonal skills.
• Ability to provide customer-facing technical support and training.

Responsibilities

• Perform installations and configuration of Zonar hardware and software on commercial fleet vehicles.
• Assist onboarding, certification, and development of installation partners and third-party installers.
• Support creation of installer training programs, documentation, videos, and technical resources.
• Conduct QC reviews and verify installations by internal and third-party installers.
• Troubleshoot hardware, software, firmware, electrical, and system integration issues remotely and in the field.
• Provide advanced technical support to customers, installers, and internal teams.
• Develop and maintain installation standards, procedures, and troubleshooting guides.
• Collaborate with Engineering and Product teams during prototype testing and evaluations.
• Maintain installation records, photos, and QA reports.
• Document vehicle-specific installation requirements for the Commercial Vehicle Library.
• Deliver installation training sessions for customers, internal teams, and partners.
• Maintain inventory of installation tools and equipment.
• Escalate complex issues to appropriate departments when needed.
• Ensure all installations meet high quality and safety standards.

Job description

Position: Installation Specialist

Location: U.S

Employment Type: Full-Time | Non-Exempt

About the Role

The Installation Specialist plays a critical role in ensuring the successful deployment, installation, and quality control of Zonar's fleet technology solutions. This position supports customer implementations by performing equipment installations, training customers and third-party installers, troubleshooting technical issues, and maintaining installation quality standards.

This role serves as both a technical expert and field trainer, helping expand Zonar's installer network while ensuring all installations meet company standards. The ideal candidate has strong experience with vehicle electronics, diagnostics, troubleshooting, and customer-facing technical support

Key Responsibilities

• Perform installations and configuration of Zonar hardware and software solutions on commercial fleet vehicles.
• Assist in the onboarding, certification, and development of new installation partners and third-party installers.
• Support the creation and enhancement of installer training programs, documentation, videos, and technical resources.
• Conduct quality control (QC) reviews and verification of installations performed by internal and third-party installers.
• Troubleshot hardware, software, firmware, electrical, and system integration issues both remotely and in the field.
• Provide advanced technical support to customers, installers, Customer Care teams, and internal stakeholders.
• Develop and maintain installation standards, procedures, troubleshooting guides, and best practices.
• Partner with Engineering and Product teams during prototype testing and product evaluations.
• Maintain installation records, documentation, photos, and quality assurance reports.
• Support the Commercial Vehicle Library by documenting vehicle-specific installation requirements and configurations.
• Deliver installation training sessions for customers, internal teams, and external partners.
• Maintain inventory of installation tools, equipment, and related assets.
• Escalate complex technical issues and customer concerns to appropriate departments when necessary.
• Ensure all installations adhere to the highest quality and safety standards.
• Travel extensively to customer locations, installation sites, and training events throughout the U.S. and Canada (Up to 75% travel is required).

Qualifications

• Minimum of 2 years of experience in electronic installation and troubleshooting on commercial fleet vehicles.
• Minimum of 2 years of experience in electronics, vehicle maintenance, or related technical fields.
• Strong understanding of vehicle electronics, systems integration, and diagnostic processes.
• Experience using electronic diagnostic equipment such as oscilloscopes and volt-ohm meters.
• Knowledge of multiplex wiring systems and vehicle electrical architecture.
• Advanced troubleshooting and problem-solving skills.
• Experience providing customer-facing technical support and training preferred.
• Strong communication, presentation, and interpersonal skills.
• Ability to explain complex technical concepts in a clear and understandable manner.
• Experience creating technical documentation, illustrations, or training materials is a plus.
• Formal electronics training, military technical training, trade school certification, or related education preferred.
• Ability to work collaboratively across departments and manage multiple priorities.
• Valid driver's license required.

Compensation & Benefits

• Compensation:
• Compensation Type: Full time- Non-Exempt
• Benefits: View Zonar Careers & Benefits

We are looking to hire creative people with the passion to build on our successes and take our company's performance to a new level.