Field Installation Engineer

Advantage 360; North Carolina; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Advantage 360 is seeking an entry-level Technical Delivery Associate in the United States to assist in building detailed project plans, performing low-level design work, and installing operating systems, layered products, and applications.

You will collaborate with customer teams on acceptance testing and manage tickets and customer profiles in Salesforce for handover, while working with Linux and virtualization technologies to resolve defects and improve delivery processes.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Entry level experience in Tier 2+ customer projects in Telecom/IT.
• Strong written and spoken English communication skills.

Responsibilities

• Work closely with project management teams to build detailed and thorough project plans.
• Complete low-level design documentation in support of system configuration.
• Install Operating System, Layered Product, and Application Software.
• Work closely with customer teams to develop and execute customer acceptance test plans.
• Write/Manage tickets as needed during the installation/integration process.
• Create and manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project handover process.
• Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed during the project delivery.
• Work closely with management and other teams to improve the overall delivery process.

Skills

Communication skills

Verbal communication

Written communication

Education

Bachelor's degree in Computer Science or related field

Tools

VMware

KVM

OpenStack

Linux

Job description

Responsibilities

• Work closely with project management teams to build detailed and thorough project plans
• Complete low-level design documentation in support of system configuration
• Install Operating System, Layered Product, and Application Software
• Work closely with customer teams to develop and execute customer acceptance test plans
• Write/Manage tickets as needed during the installation/integration process
• Create and manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project handover process
• Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed during the project delivery
• Work closely with management and other teams to improve the overall delivery process

Required Education and Experience

• Computer Science / Technical degree (BA) and/or an equivalent of entry level experience
• Entry level experience performing direct Tier 2 and above customer project activities in a Telecommunications/IT environment (vendor-side)
• Good verbal and written communication skills, both face to face and remotely

Technical Knowledge

• Must have entry level experience of telecommunications and knowledge of telecommunications networks (ex. IMS) and protocols (ex. SIP, ENUM, DIAMETER, SS7/Sigtran)
• Proven track record of performing a entry level technical delivery role of the following products (DNS/ENUM, NP, CRE, SRP, STP, HSS/HLR)
• Experience working with virtual environments (VMware/KVM/OpenStack)
• Competent working in Linux based OS environments