Field Install Tech – Windows & Doors | Growth & Benefits

ADP, Inc.; Raleigh, Durham (NC, NC); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Insurance (medical, dental, vision)

401(k)/ 401(k) matching

Profit sharing

10 Paid Holidays

Vacation/ PTO

Life Insurance

Job summary

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking an Installation Technician in Raleigh, NC to handle all Pella installations and upkeep within two years of installation. The role emphasizes exceptional customer service aligned with company strategy and delivery of value.

Responsibilities include site checks, coordinating with service teams, daily reporting, and hands-on repairs such as sash/glass replacements and hardware installation, with a strong emphasis on safety.

Qualifications

• Must meet driver qualification and insurability requirements.
• Dependable, neat in appearance, good listener with strong communication for direct customer contact.
• 2+ years of construction/maintenance, building material, or similar field experience.
• Able to lift/move 100+ lbs. throughout the day without assistance.
• Able to work from ladders and scaffolding.
• Proactive approach and ownership of assigned projects.

Responsibilities

• Adhere to highest personal ethics and company policies.
• Promote safety and accountability through established protocols.
• Review daily dashboard to monitor workload and ensure efficient installations.
• Act as field-level contact for service team and installers; oversee 3rd-party crews.
• Communicate project progress via reports and photos to Installation team.
• Diagnose and determine repairs for windows and doors; communicate actions to customers.
• Perform hands-on service including sash/glass replacement, hardware installation, panel replacement, and operation corrections.

Skills

Customer service

Communication

Safety awareness

Teamwork

Problem solving

Proactivity

Education

High School Diploma or equivalent

2 years customer service experience preferred

Window and Door knowledge preferred

Job description

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking an Installation Technician in Raleigh, NC to handle all Pella installations and upkeep within two years of installation. The role emphasizes exceptional customer service aligned with company strategy and delivery of value.

Responsibilities include site checks, coordinating with service teams, daily reporting, and hands-on repairs such as sash/glass replacements and hardware installation, with a strong emphasis on safety.