Installation Technician

Pella; Durham (NC); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

401(k) / 401(k) matching

Profit sharing

Paid Holidays

Vacation / PTO

Life Insurance

Job summary

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking an Installation Technician. You will handle installation and upkeep of windows and doors, delivering exceptional customer service and aligning with company strategy. This role requires strong communication and hands-on problem solving.

You will work in a physically demanding environment, lift heavy loads, and coordinate with service teams to ensure quality work and customer satisfaction.

Qualifications

• 2+ years of construction/maintenance, building material, or similar field experience.
• Must be able to lift/move heavy loads (100+ lbs.) throughout the day.
• Must be able to work from ladders and scaffolding.
• Excellent communication and customer service skills.

Responsibilities

• Perform installation and upkeep of windows and doors within two years of installation.
• View daily dashboard to manage workload and ensure installations are efficient.
• Serve as field contact for service team and installers, ensuring third-party work meets specs.
• Communicate project progress with customers and Installation team via reports and photos.
• Diagnose issues and determine repair paths for windows and doors, explaining actions to customers.

Skills

Customer service

Communication

Dependable

Teamwork

Education

High School Diploma or Equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Manual Labor Raleigh, Durham, NC, US

7 days ago Requisition ID: 2108

Salary Range: $55,000.00 To $60,000.00 Annually

JOB SUMMARY

A Installation Technician is responsible for all Pella installation and upkeep within two years of installation. A Installation Technician provides exceptional customer service to ensure satisfaction and consistently delivers on the value proposition in alignment with company strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Always exhibit the highest standard of personal ethics and adhere to all Pella Carolina policies.
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
• Responsible for viewing daily dashboard to maintain awareness of current and upcoming workload to perform site check-ins and ensure installations are operating efficiently.
• Serves as field level point of contact for service team and Installers while ensuring 3 rd party crews work is being performed within company specifications.
• Navigate and utilize various computer systems on laptop, iPad and iPhone to effectively communicate project progress via reports and photos to Installation team.
• Perform diagnostics and determine appropriate path forward to repairing windows and doors while effectively communicating the proper course of action to customers and reassure them through the process.
• Performs hands on service work to include sash/glass replacement, hardware installation, panel replacement, and corrections to improve operation of windows and doors.

REQUIREMENTS

• Must meet company driver qualification and insurability requirements and maintain acceptable motor vehicle record.
• Must be dependable, neat in appearance, a good listener, and personable with good communication skills for direct customer contact.
• 2+ years of construction/maintenance, building material, or similar field experience
• Must be capable of lifting/moving heavy loads (100+ lbs.) throughout the day and without additional assistance.
• Must be able to work from ladders and scaffolding
• Takes a proactive approach to tasks and maintains ownership of assigned projects.

EDUCATION AND EXPERIENCE

• High School Graduate or Equivalent.
• 2 years of successful Customer Service Preferred
• Window and Door knowledge preferred

BENEFITS

• Competitive Compensation
• Insurance (medical, dental, vision)-First of the month after 30 days of employment
• 401(k)/ 401(k) matching- 100% of first 1% contributed and 50% of the next 5% after 1 year of employment
• Profit sharing
• 10 Paid Holidays
• Vacation/ PTO
• Life Insurance

Most people talk about culture, but we live and breathe it in all that we do. We care about our customers and our associates. We strive to provide a work environment that follows our beliefs:

• Culture-We are a team-oriented company. We believe in our employees and strive to improve the lives of those we serve.
• Growth-We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work-Life Balance-We take pride in our employees having a well work-life balance
• Our People-Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

Check out our website and see if Pella will be a great fit for you!

Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable by local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs.

If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act. If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation.