Field HVAC Supervisory Lead - Grow a Technical Team

Lennox; Richardson (TX); On-site; USD 91,000 - 119,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability

Job summary

Lennox is seeking a supervisory leader for its Commercial HVAC technical consultants to guide a team delivering complex technical assistance to dealers, contractors, and field sales personnel. The role includes travel to support and develop field team members across the US and Canada.

The position requires a high school diploma, 5+ years in HVAC/R technical consulting, excellent communication skills, and proficiency in Microsoft Office with SAP preferred. A company vehicle is provided.

Qualifications

• Must have high school diploma or equivalent.
• 5+ years of related technical consulting experience.
• 5+ years of experience in installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Strong customer service, analytical and troubleshooting abilities.
• Ability to manage multiple technical requests and priorities.
• Proficient in Microsoft Office; SAP experience preferred.
• Capable of acting as a Subject Matter Expert for Technical Services.
• Strong presentation and leadership skills.
• Ability to lead subordinates to meet schedules and resolve problems.

Responsibilities

• Lead, evaluate, and develop a team of technical consultants.
• Create and manage escalation procedures and ensure service levels are maintained.
• Define, measure and analyze key metrics to assess the effectiveness of the support infrastructure.
• Identify and implement process improvements.

Skills

Team leadership

Escalation management

Data analysis

Process improvement

Project management

Microsoft Office

SAP

Presentation skills

Mentoring

Travel readiness

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office Suite

Job description

Lennox is seeking a supervisory leader for its Commercial HVAC technical consultants to guide a team delivering complex technical assistance to dealers, contractors, and field sales personnel. The role includes travel to support and develop field team members across the US and Canada.

The position requires a high school diploma, 5+ years in HVAC/R technical consulting, excellent communication skills, and proficiency in Microsoft Office with SAP preferred. A company vehicle is provided.