Field HVAC Technical Support Supervisor

Lennox; Richardson (TX); On-site; USD 91,000 - 119,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability

Job summary

Lennox is seeking a supervisory leader for its Commercial HVAC technical consultants to guide a team delivering complex technical assistance to dealers, contractors, and field sales personnel. The role includes travel to support and develop field team members across the US and Canada.

The position requires a high school diploma, 5+ years in HVAC/R technical consulting, excellent communication skills, and proficiency in Microsoft Office with SAP preferred. A company vehicle is provided.

Qualifications

• Must have high school diploma or equivalent.
• 5+ years of related technical consulting experience.
• 5+ years of experience in installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Strong customer service, analytical and troubleshooting abilities.
• Ability to manage multiple technical requests and priorities.
• Proficient in Microsoft Office; SAP experience preferred.
• Capable of acting as a Subject Matter Expert for Technical Services.
• Strong presentation and leadership skills.
• Ability to lead subordinates to meet schedules and resolve problems.

Responsibilities

• Lead, evaluate, and develop a team of technical consultants.
• Create and manage escalation procedures and ensure service levels are maintained.
• Define, measure and analyze key metrics to assess the effectiveness of the support infrastructure.
• Identify and implement process improvements.

Skills

Team leadership

Escalation management

Data analysis

Process improvement

Project management

Microsoft Office

SAP

Presentation skills

Mentoring

Travel readiness

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office Suite

Job description

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

As a supervisor, the person in this position provides leadership to a team of Commercial HVAC technical consultants who provide complex technical assistance to dealers, contractors, and field sales personnel. The supervisor may also handle escalated calls from Lennox customers, but must spend at least 50% of their time planning support, directing resources, and evaluating the technical consultants’ work for process improvement and team development. This role requires some travel to support, train, and develop field team members in thier markets across the US and Canada.

Responsibilities

• Lead, evaluate and develop a team of technical consultants.
• Create and manage escalation procedures and ensure service levels are maintained.
• Define, measure and analyze key metrics to assess effectiveness of the overall support infrastructure.
• Identify and implement process improvements.

What We Are Looking For

• High school diploma or equivalent experience required.
• At least 5 years related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment. Advanced knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Excellent customer service skills, analytical ability, and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.
• Experience with SAP preferred.
• Capacity to serve as a Subject Matter Expert for the Technical Services Department.
• Strong presentation skills.
• Able to lead subordinates in order to meet schedules and resolve technical problems.
• Includes a company vehicle.

What We Offer

Compensation

This is a salaried exempt role. The starting salary range for this role and market is between $91,000 to $119,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special.

Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.