Field Hardware Technician Tier II

SMARTECH-CSI.com; Sulphur Springs (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

SMARTECH-CSI.com is seeking an experienced Computer Hardware Technician to service clients in Sulphur Springs/Paris and surrounding areas. The role requires traveling to client sites after starting the day managing the service queue from home.

Qualifications include proven hardware repair experience for laptops/desktops/servers, required client certifications within 3 days, and ownership of tools with ESD protection. A valid driver's license and reliable vehicle are needed.

Qualifications

• Pass required client certifications within 3 days of hire.
• Complete Server and High-End Storage certifications within the timeline set upon hiring.
• Proven Laptop/Desktop/Server hardware repair experience.
• Must provide your own tools and ESD protection.
• Must use a computer or mobile device to receive and manage repair requests.

Responsibilities

• Start workday at home to manage service queue and contacts with clients.
• Pickup components and travel to client locations, generally within a 100-mile radius.
• Perform on-site hardware repairs at client sites as scheduled.

Skills

Hardware repair

Time management

Customer service

Job description

We are currently hiring an experienced Computer Hardware Technician to serve clients in Sulphur Springs/Paris and the surrounding areas. We are looking for an immediate hire.

What We Offer:

This role is ideal for technicians who prefer focusing strictly on hardware components-specifically Servers, and High-End Storage Systems-at times within a 4 hr time frame. Our clients include both home and business users.

The Role:

Successful candidates start their workday at home, managing their service queue and contacting clients. They then pick up components and travel to client locations, generally covering a 100-mile radius from the parts pick-up location.

Job Expectations and Requirements:

• Complete and pass required Client Certifications within 3 days of hire.
• Complete Server and High-End Storage certifications within the timeline set upon hiring.
• Demonstrate strong time management skills for managing travel and on-site repair visits.
• Possess proven Laptop/Desktop/Server hardware repair experience.
• Must provide your own tools and ESD protection.
• Must use a computer or mobile device to receive and manage repair requests.

Basic Qualifications:

• Must be legally authorized to work in the United States.
• Must have a valid driver's license and reliable vehicle.
• Must pass required certifications.
• Proven computer hardware repair experience is essential.