Hardware Field Service Technician Tier II

SMARTECH-CSI.com; Tyler (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

SMARTECH-CSI.com is seeking an experienced Computer Hardware Technician to serve clients in Tyler, TX and nearby areas. The role emphasizes hardware components—servers and high-end storage—with occasional travel within a 100-mile radius.

You will start from home, manage your service queue, collect components, and then visit client sites. You must bring your own tools and ESD protection, pass certifications quickly, and maintain strong time management.

Qualifications

• Must provide your own tools and ESD protection.
• Proven computer hardware repair experience.
• Complete Server and High-End Storage certifications within the timeline set upon hiring.
• Pass required certifications within 3 days of hire.
• Must have a valid driver's license and reliable vehicle.
• Must be legally authorized to work in the United States.

Responsibilities

• Start the workday at home, manage the service queue and contact clients.
• Pickup components and travel to client locations within a 100-mile radius.
• Perform hardware repairs on servers, high-end storage, laptops/desktops.

Skills

Time management

On-site repair

Customer service

Education

Technical certifications

Tools

ESD protection equipment

Job description

We are currently hiring an experienced Computer Hardware Technician to serve clients in Tyler and the surrounding areas. We are looking for an immediate hire.

What We Offer:

This role is ideal for technicians who prefer focusing strictly on hardware components-specifically Servers, and High-End Storage Systems-at times within a 4 hr time frame. Our clients include both home and business users.

The Role:

Successful candidates start their workday at home, managing their service queue and contacting clients. They then pick up components and travel to client locations, generally covering a 100-mile radius from the parts pick-up location.

Job Expectations and Requirements:

• Complete and pass required Client Certifications within 3 days of hire.
• Complete Server and High-End Storage certifications within the timeline set upon hiring.
• Demonstrate strong time management skills for managing travel and on-site repair visits.
• Possess proven Laptop/Desktop/Server hardware repair experience.
• Must provide your own tools and ESD protection.
• Must use a computer or mobile device to receive and manage repair requests.

Basic Qualifications:

• Must be legally authorized to work in the United States.
• Must have a valid driver's license and reliable vehicle.
• Must pass required certifications.
• Proven computer hardware repair experience is essential.