Field Hardware Technician - On-Site Repairs & Support

Gr8ttek; Springfield (OR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Dell/Lenovo paid certification培训

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused breakdown fixes on various client products and troubleshoot at customer sites under guidance from the Territory Supervisor.

This on-site role requires the ability to handle calls and manage basic admin tasks. Ideal candidates will have 1–2 years of relevant experience, a technical school certification or equivalent, a valid driver’s license, and their own repair toolkit.

Qualifications

• Technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Must own a basic repair tool kit.

Responsibilities

• Communicating clearly in written and verbal form.
• Providing customer break‑fix support for designated equipment.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Communication skills

Troubleshooting

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused breakdown fixes on various client products and troubleshoot at customer sites under guidance from the Territory Supervisor.

This on-site role requires the ability to handle calls and manage basic admin tasks. Ideal candidates will have 1–2 years of relevant experience, a technical school certification or equivalent, a valid driver’s license, and their own repair toolkit.