Field Fireplace Service Tech – Customer Focused

Rio Grande Co.; Denver (CO); Presencial; USD 28 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Plan

Discretionary employer matching &

Paid sick leave

Vacation time

Dental and Vision insurance

Health Savings Account

Resumo da oferta

Rio Grande Co. is seeking an Experienced Fireplace Service Tech to support the service manager by delivering high-quality work and exceptional customer service on residential and commercial jobsites in Colorado.

You will travel to job sites, install finishing parts, and ensure safety and quality while responding to field issues with urgency and professionalism. The role requires 3–5 years in the fireplace field, a valid driver’s license, and willingness to pursue an NFI certification.

Qualificações

• 3–5 years of fireplace field experience.
• Valid driver’s license and ability to operate company vehicles.
• NFI certification or actively pursuing it.
• Comfortable with heights and climbing 40+ foot ladders.
• Ability to communicate cordially and professionally with customers.

Responsabilidades

• Drive to job sites, install finishing parts, clean for aesthetics, and test fireplace quality.
• Assist in follow-up on technical issues beyond inside sales capabilities.
• Respond to emergency field jobs with the manager to prevent escalation.
• Engage with customers, builders, and sales teams to maintain relationships and service quality.
• Answer questions on service procedures and installation manuals.
• Participate in ongoing manufacturer training to stay current on installation, troubleshooting, and maintenance requirements.
• Learn and enforce Rio Grande Co.’s Safety Expectations.
• Maintain professional appearance, conduct, and communication in customers’ homes.
• Perform any other duties assigned.

Conhecimentos

NFI certification

Heights awareness

Customer communication

Driver's license

Descrição da oferta de emprego

Rio Grande Co. is seeking an Experienced Fireplace Service Tech to support the service manager by delivering high-quality work and exceptional customer service on residential and commercial jobsites in Colorado.

You will travel to job sites, install finishing parts, and ensure safety and quality while responding to field issues with urgency and professionalism. The role requires 3–5 years in the fireplace field, a valid driver’s license, and willingness to pursue an NFI certification.