Gas Fireplace Service Technician (NFI-Certified)

Chimney Cricket & Hometown Hearth; Media (Delaware County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Dental insurance

Free uniforms

Health insurance

Paid time off

Profit sharing

Training & development

Job summary

Chimney Cricket & Hometown Hearth in Media, PA is seeking an experienced Gas Fireplace Service Technician. The role involves diagnosing, servicing, repairing, and maintaining gas fireplaces and related direct vent systems to ensure safe, efficient operation.

The ideal candidate holds current NFI Gas Specialist Certification, has at least 3 years of hands-on experience, and excels in customer communication while delivering quality workmanship.

Qualifications

• Current NFI Gas Specialist Certification (required).
• Minimum 3 years of experience servicing gas hearth appliances.
• Ability to read wiring diagrams, installation manuals, and technical documentation.
• Excellent communication and customer service skills.

Responsibilities

• Diagnose, service, repair, and maintain gas fireplaces, gas inserts, gas stoves, gas log sets, and direct vent appliances.
• Perform annual maintenance, cleanings, safety inspections, and operational testing.
• Troubleshoot ignition systems, pilot assemblies, valves, blowers, controls, venting systems, and electrical components.
• Verify installations meet manufacturer specifications and applicable building codes.
• Perform gas leak testing, combustion and draft evaluations, and appliance safety checks.
• Clearly explain findings, repair options, and recommendations to customers.
• Document service calls thoroughly using ServiceTitan.
• Maintain company vehicle, inventory, and tools in a clean and organized manner.
• Collaborate with installers, sales staff, and office personnel to provide an outstanding customer experience.
• Continue professional development by staying current on manufacturer updates, industry standards, and new products.

Skills

Gas appliance troubleshooting

Diagnostics

Customer service

Reading wiring diagrams

Safety compliance

Tools

ServiceTitan

Job description

Chimney Cricket & Hometown Hearth in Media, PA is seeking an experienced Gas Fireplace Service Technician. The role involves diagnosing, servicing, repairing, and maintaining gas fireplaces and related direct vent systems to ensure safe, efficient operation.

The ideal candidate holds current NFI Gas Specialist Certification, has at least 3 years of hands-on experience, and excels in customer communication while delivering quality workmanship.