Experienced Fireplace Service Tech

Rio Grande Co.; Denver (CO); Presencial; USD 28 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Plan

Discretionary employer matching &

Paid sick leave

Vacation time

Dental and Vision insurance

Health Savings Account

Resumo da oferta

Rio Grande Co. is seeking an Experienced Fireplace Service Tech to support the service manager by delivering high-quality work and exceptional customer service on residential and commercial jobsites in Colorado.

You will travel to job sites, install finishing parts, and ensure safety and quality while responding to field issues with urgency and professionalism. The role requires 3–5 years in the fireplace field, a valid driver’s license, and willingness to pursue an NFI certification.

Qualificações

• 3–5 years of fireplace field experience.
• Valid driver’s license and ability to operate company vehicles.
• NFI certification or actively pursuing it.
• Comfortable with heights and climbing 40+ foot ladders.
• Ability to communicate cordially and professionally with customers.

Responsabilidades

• Drive to job sites, install finishing parts, clean for aesthetics, and test fireplace quality.
• Assist in follow-up on technical issues beyond inside sales capabilities.
• Respond to emergency field jobs with the manager to prevent escalation.
• Engage with customers, builders, and sales teams to maintain relationships and service quality.
• Answer questions on service procedures and installation manuals.
• Participate in ongoing manufacturer training to stay current on installation, troubleshooting, and maintenance requirements.
• Learn and enforce Rio Grande Co.’s Safety Expectations.
• Maintain professional appearance, conduct, and communication in customers’ homes.
• Perform any other duties assigned.

Conhecimentos

NFI certification

Heights awareness

Customer communication

Driver's license

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Experienced Fireplace Service Tech

RPD - Fireplace Serv Driver Denver, CO, US

2 days ago Requisition ID: 1432

Salary Range: $28.00 To $33.00 Annually

Position Title: Fireplace Service Tech

Department: Fireplaces
Reports To: Service Manager

FLSA Status: Hourly
Location: Havana

Position Summary

The Fireplace Service Tech position will be responsible for assisting the service manager in insuring we deliver the best quality work and the strongest customer service possible. The Fireplace Service Tech will address all customers in a courteous, respectful manner always. Communicate via company cell phone; report any installation or service issues to install manager & site Supers.

Founded in 1893, Rio Grande Co. has proudly served the Denver and Rocky Mountain region for over 132 years. What began as a fuel and feed business has grown into a trusted distributor, fabricator, and building materials resource supporting construction projects across Colorado.

As a multi-generational, family-led company, members of the Peterson family – Erik, Elmer, Donald, and Bruce – have guided our growth and long-standing contribution to Colorado’s construction industry.

At Rio Grande Co., we build more than structures — we build teams, careers, and futures. What sets us apart:

• A family-founded culture that prioritizes people and relationships
• A workplace grounded in safety, respect, and accountability
• Transparent leadership and clear expectations
• Investment in employee development and training
• A commitment to doing the right thing for our employees, customers and communities

Key Responsibilities

• Drive to job sites, take “finishing parts” inside and install, clean for aesthetics, and run fireplace to check all quality aspects
• Assist in the follow-up of outstanding issues that may be beyond the abilities of inside sales team including technical troubleshooting, technical items on the NTS (need to schedule) spreadsheet, follow-up phone calls and general technical phone calls
• Work in the field as “emergency” jobs arise and actively work directly with Manager to follow up on these types of issues to prevent them from escalating
• Actively work with customers, builders and inside sales team to foster healthy relationships and exceptional customer service
• Answer questions regarding service procedures and installing manual interpretation
• Participate in ongoing manufacturer training and educational courses to maintain current knowledge of product installation, troubleshooting, maintenance, and service requirements.
• Learn, train and enforce Rio Grande Co.’s Safety Expectations
• Uphold company standards for professional appearance, communication, and conduct while working in customers’ homes.
• All other duties assigned.

Qualifications

• 3 - 5 years of experience in the fireplace field required
• Ability to drive company vehicles (must meet all requirements outlined in the fleet management policy)
• NFI certification – Or working towards it
• Comfortable with heights and climbing 40+ foot ladders
• Ability to communicate cordially and professionally with customers

Physical & Environmental Requirements

• Constant – outdoors on jobsites, in commercial construction settings or exposed to the elements such as heat, cold, sunlight, darkness, wind, rain, lightning, snow and dust

Physical Demands:

• Frequent walking on uneven and unstable surfaces (Loose Dirt, Rock, Gravel, etc.)
• Occasional climbing of ladders
• Frequent driving on non CDL company vehicle
• Frequent ability to lift, bend, stoop, and kneel

Rio Grande Co. offers a competitive benefits package, including:

• 401(k) Plan
• Discretionary Employer Matching & Profit Sharing
• Paid Sick, Vacation, Jury Duty, and Bereavement
• Multiple medical plan options
• Dental and Vision insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Company-paid and voluntary life insurance
• Short-term and long-term disability coverage
• Accident and supplemental insurance
• Paid training and career development
• Employee Assistance Program (EAP)
• Other value-added employee benefits

Additional compensation may include performance-based bonuses or incentives, depending on role-specific goals and company performance.

Equal Opportunity Employer Statement

Rio Grande Co. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law, in accordance with Colorado Department of Labor regulations.