Field Fiber Technician – Installations & On-Call

IdeaTek; El Dorado (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Growth opportunities

Job summary

IdeaTek is seeking a Fiber Technician to connect communities through FTTP installations and on-site repairs. You’ll work in South Central Kansas, performing residential installs and ensuring VoIP quality, with safety and customer-focused service at the forefront.

The role requires hands-on problem-solving, willingness to climb and operate bucket trucks, and a flexible schedule including some nights and weekends. IdeaTek offers competitive pay, benefits, and growth opportunities.

Qualifications

• 2+ years of field-based technical experience.
• Valid driver’s license with no restrictions.
• Ability to work outdoors in various weather conditions and lift up to 80 lbs.
• Comfortable with underground and aerial environments, ladders up to 32 ft.
• Able to operate bucket truck up to 300 lbs.
• Flexible schedule including on-call nights/weekends/holidays.

Responsibilities

• Perform independent fiber-to-the-home (FTTP) installations and ensure prompt repairs.
• Install and repair residential and business VoIP services to ensure high-quality communication.
• Diagnose and resolve customer connectivity and service problems accurately and efficiently.
• Provide an outstanding in-home/business customer experience through friendly, patient, and knowledgeable service regarding gateways and WiFi.
• Install service drops from the terminal to customer homes or businesses.
• Operate a bucket truck safely for aerial installations while strictly following DOT and OSHA safety guidelines.
• Maintain a working knowledge of aerial and underground fiber optic networks to ensure infrastructure integrity.

Skills

Field-based experience

Driver's license

Outdoor work

Lift 80 lbs

Bucket truck operation

On-call rotation

Weekend schedule

Job description

IdeaTek is seeking a Fiber Technician to connect communities through FTTP installations and on-site repairs. You’ll work in South Central Kansas, performing residential installs and ensuring VoIP quality, with safety and customer-focused service at the forefront.

The role requires hands-on problem-solving, willingness to climb and operate bucket trucks, and a flexible schedule including some nights and weekends. IdeaTek offers competitive pay, benefits, and growth opportunities.