Field Equipment Technician

Southwest Material Handling; Jurupa Valley (CA); On-site; USD 47,000 - 54,000; Full time

Job summary

Southwest Material Handling is seeking a Field Technician to service customer equipment across sites, primarily traveling to customer locations from the Mira Loma headquarters in California. The role emphasizes safe operation, timely repairs, and strong customer service in a fast-paced environment.

The technician will diagnose mechanical issues, perform repairs on forklifts powered by gasoline, LPG, electric or diesel engines, and maintain good relationships with customers while ensuring

Qualifications

• High school graduate.
• 3–5 years forklift/material handling technician experience.
• Excellent driving record.

Responsibilities

• Communicate professionally with customers in-house and in the field and build strong relationships.
• Troubleshoot mechanical issues and write clear job recommendations and descriptions.
• Demonstrate knowledge of parts and determine if parts need replacement or repair.
• Repair gasoline, LPG, electric or diesel-powered forklifts.
• Make repairs including replacing worn or broken parts, adjusting brakes, tightening bolts, aligning wheels.
• Lubricate vehicle and perform other duties related to lift truck maintenance and operation.
• Perform manual labor such as heavy lifting and operation of power equipment.
• Communicate effectively with supervisors and elevate issues as needed.
• Complete paperwork to open/close work orders accurately and in a timely manner.
• Keep van clean and report vehicle problems to supervisor.
• Practice safe work habits

Skills

Customer service

Clear communication

Forklift operations

Education

High school diploma

Job description

Job Details: Job Location: Mira Loma Headquarters - Mira Loma, CA 91752, Position Type: Full Time, Salary Range: $34.00 - $39.00 Hourly, SUMMARY

The Field Technician is responsible for demonstrating exceptional customer service while conducting mechanical repairs and/or service to internal and external customers equipment. The position is primarily responsible for traveling to customer sites, representing the companys values and ensuring that their equipment is serviced to the standards of Southwest ToyotaLift

Responsibilities

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities.

Duties and responsibilities are subject to change based on business needs and at managements discretion.

• Ability to professionally communicate with customers both in-house and in the field; and build strong relationships
• Capability to trouble shoot mechanical issues and write clear job recommendations and descriptions
• Demonstrate knowledge of parts and the ability to determine if parts are needing to be replaced or repaired
• Repair gasoline, LPG, electric or diesel-powered forklifts
• Make repairs as needed including replacing worn or broken parts, adjusting brakes, tightening body bolts, aligning wheels, etc.
• Lubricate vehicle and perform other duties in connection with maintenance and operation of lift truck as required
• Perform manual labor such as heavy lifting and operation of power equipment
• Communicate effectively with supervisors and elevate issues as needed
• Complete paperwork, as needed, to open work orders / close work orders accurately and in a timely manner to ensure appropriate processing and billing
• Keep van clean. Report any vehicle problems to your supervisor.
• Practice safe work habits

Qualifications: Qualifications

• High school graduate
• Three to five years forklift/material handling technician experience
• Excellent driving record (as shown on current DMV report)
• Ability to drive company vehicle to customer sites.
• Ability to communicate clearly verbally and written
• Customer service attitude and aptitude
• Expected to attend technical classes when offered by management
• Appearance must be neat and professional

Physical Requirements

• Must be physically able to repetitively stoop, bend, push, pull, squat, climb, and kneel on a regular basis
• Must be able to physically operate power machinery, use hand tools, use air compressor tools, band saw and department grinder, steam cleaner and parts washer machines,
• Must be able to physically lift 50 pounds unaided
• Must be physically able to operate / drive a company