Field Equipment Service Technician - Repair & Install

Brasseler USA Inc.; New York, Northern (NY, KY); Hybrid; USD 44,000 - 69,000; Full time

Job summary

Brasseler USA Inc. in New York is seeking an Equipment Service Technician to perform on-site repair and installation of dental equipment.

You will work with Lead Technicians and Supervisors to diagnose issues, complete service reports, and ensure customer satisfaction. The role requires field travel, adherence to OSHA guidelines, and participation in ongoing training to enhance product knowledge and service efficiency.

Qualifications

• 2+ years of field service experience
• Basic mechanical background
• Customer service experience preferred

Responsibilities

• Provide on-site repair services to customers in a courteous, professional manner
• Install basic equipment as needed
• Perform installation, repair, maintenance, and testing under supervision
• Follow troubleshooting steps to diagnose and resolve technical issues
• Maintain inventory in service van and complete timely service reports
• Submit all work orders and paperwork for billing
• Attend required training and comply with safety policies

Skills

Troubleshooting

Mechanical aptitude

Customer service

Interpersonal communication

Professionalism

Attention to detail

Basic computer skills

Education

High school diploma

Vocational training

Associates/Technical certification (preferred)

Job description

Brasseler USA Inc. in New York is seeking an Equipment Service Technician to perform on-site repair and installation of dental equipment.

You will work with Lead Technicians and Supervisors to diagnose issues, complete service reports, and ensure customer satisfaction. The role requires field travel, adherence to OSHA guidelines, and participation in ongoing training to enhance product knowledge and service efficiency.