Field Engineering Specialist

ABB Schweiz AG; Location (WV); Remote; USD 57,000 - 107,000; Full time

Job summary

Join a leading company as a Field Engineering Specialist, focusing on delivering quality customer service and operational improvements. This remote role involves diagnosing technical issues and training others while ensuring safety and quality. Candidates should have relevant experience and a commitment to customer retention.

Qualifications

• 3 years relevant experience with Associate degree or 5 years with high school diploma.
• Experience in AC/DC drive systems installation and troubleshooting.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Diagnose technical issues and conduct analysis remotely or on-site.
• Train field service associates and customers when necessary.

Skills

Technical Support

Customer Service

Collaboration

Education

Associate degree

High school diploma/GED

Bachelor’s degree in engineering

Job description

Field Engineering Specialist

Join ABB to address global challenges with our core values: care, courage, curiosity, and collaboration. We focus on diversity, inclusion, and equal opportunities, empowering everyone to create sustainable solutions. Write the next chapter of your ABB story.

Reporting To

Field Service Manager

Your Role and Responsibilities

Execute service work according to work instructions, ABB quality, and safety guidelines. Deliver quality customer service by planning and executing service work aligned with customer orders and expectations. Communicate effectively to ensure customer retention by clarifying service timelines and expectations. This role is remote and contributes to the Motion division in the US. Key responsibilities include:

1. Collaborating with on-site customers to identify operational improvements and pain points.
2. Performing field service tasks, diagnosing technical issues, and conducting analysis remotely or on-site within certified service categories and products.
3. Preparing material lists and ensuring availability and quality of all materials, parts, and equipment needed.
4. Training field service associates and customers when necessary.

Qualifications

• Associate degree with 3 years relevant experience, or high school diploma/GED with 5 years relevant experience, or equivalent military education/experience. A bachelor’s degree in engineering or a technical field with 1 year relevant experience is preferred but not required.
• Experience in installing, testing, repairing, or troubleshooting AC/DC drive systems and controls.
• Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, manuals, and specifications.
• Willingness to travel up to 80% and maintain a valid driver’s license.
• Availability to provide technical support during evenings and weekends on a rotating basis.
• Work environment involves exposure to mechanical parts, heights, weather conditions, electrical hazards, noise, and physical activity such as climbing, stooping, and manual manipulation of tools.
• Legal authorization to work in the United States.

About Us

We value diversity and invite you to apply for your next career step at ABB. Visit www.abb.com to learn about our global impact. We are committed to equal employment opportunity and affirmative action, welcoming applicants regardless of gender, marital status, age, race, ethnicity, religion, disability, veteran status, or other protected characteristics. For more information on your EEO rights, visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Reasonable accommodations are available for applicants with disabilities. The position offers a salary between $57,400 and $106,600 annually, plus overtime.