Field Service - IT Service Delivery Rep Mid - Network Technician - Mid

JLGOV; Norfolk (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

JLGOV in Norfolk, Virginia is seeking a Field Service - IT Service Delivery Rep Mid with experience as a Network Technician. The ideal candidate will have at least 4+ years in Ethernet and IP data engineering and will manage network activities and outages. A Government Secret Security Clearance is required.

The position involves supporting network devices in a large-scale environment, and candidates must possess strong problem-solving, communication, and customer service skills.

Qualifications

• Minimum 4 years of experience as a network technician.
• Strong written and oral communication skills.
• Ability to obtain Government Secret Security Clearance.

Responsibilities

• Manage execution of maintenance activities and network outages.
• Support and configure network devices in a LAN/WAN environment.
• Work as part of a team of network technicians and engineers.

Skills

Ethernet and IP data engineering

Network protocols (OSPF, BGP, EIGRP)

Problem-solving and troubleshooting

Customer service

Communication skills

Project coordination

Education

Background in Information Technology or related field

Tools

Cisco devices

Network management software

Job description

Field Service - IT Service Delivery Rep Mid - Network Technician - Mid

• Full-time

JLGOV is a primary source for business process outsourcing, staff augmentation, technology services, and solution procurement. JLGOV is a small, minority‑owned business headquartered in Virginia Beach, VA. Our goal is to meet the needs of customers across multiple verticals to include DoD, Commercial, Local and State levels.

This job is also available in CA, DC, FL, HI, MD, MS, NV, NH, PA, RI, SC and WA.

Responsibilities

The successful candidate will be an innovative technical professional, customer service oriented, and knowledgeable engineer in the field of Ethernet and IP data engineering with 4 plus years’ experience as a Network Technician. Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages. Fundamental understanding of the OSI Model is required. Experience must include operational support and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP is a plus. Knowledge and experience working with wireless technologies, virtual private networks (VPN), intrusion prevention systems (IPS), and WAN accelerators and associated technologies is highly desirable. You will be part of a team of network technicians and engineers. Some travel will be required.

Ability to obtain a Government Secret Security Clearance is required. The candidate must have a current/active Government Secret Security Clearance. No exceptions.

Qualifications

Background in Information Technology or a related technology field is highly desirable. Other evidence of intellectual, technical, business accomplishments, and related technology leadership experiences will also be considered.

• Minimum 4 years of experience as a network technician.
• Strong written and oral communication skills.
• Strong interpersonal skills and innovative thinking.
• Strong customer service and communication skills.
• Problem‑solving and troubleshooting skills for servers and Cisco devices.
• Ability to lift up to 50 lbs.
• U.S. Citizen (no visa sponsorship).

Certifications

• Cisco CCNA
• Cisco Security+
• ITIL Foundation v3 (highly desirable)

Legal and Security

All candidates will be required to undergo a personal interview. E‑Verify and National Background Investigation/Check will be completed.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.