Field Engineer (On Site)

Enable Resource Group LLC; Tennessee; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fantastic company culture

Great work/life balance

Competitive salary

Competitive health benefits

3 weeks PTO & major holidays

401k

Job summary

Enable Resource Group LLC in Houston, TX is seeking a Field Engineer to provide on-site and remote IT support for church clients.

You will install and maintain hardware/software, support Microsoft 365 and AD/Entra ID, and assist with basic networking and server virtualization.

Requirements: 3+ years IT support, valid driver's license, ability to lift 50 lbs, and willingness to pass a background check; onsite role with benefits.

Qualifications

• 3+ years in IT support (Tier II–III) troubleshooting.
• Experience with Microsoft 365 apps & admin tasks.
• Experience with Active Directory/Entra ID and ticketing systems.
• Strong Windows/macOS support and basic networking knowledge.
• Ability to pass background check and have a valid driver’s license.

Responsibilities

• Provide on-site and remote IT support to clients.
• Install, configure, and maintain hardware and software.
• Build client relationships through active listening and clear explanations.
• Explain complex concepts in a relatable way.

Skills

IT Support

M365

Active Directory/Entra ID

Ticketing Systems

Windows

macOS

Networking

Windows Server

Virtualization

Remote Administration

Disaster Recovery

Backup

Print Servers

Education

Bachelor's degree (preferred)

Tools

ConnectWise

Datto/Kaseya

Job description

Job Description

Job Description

*Must live in the Houston, TX area— This is an onsite position. *

Enable Resource Group is seeking a mission-minded Field Engineer to join our growing team! Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we’re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.

As a Field Engineer, you will be responsible for providing both onsite and remote IT support directly to Enable clients. While resolving a wide range of issues, you will exercise thoughtful planning, careful execution, and effective teamwork, with a priority on building relationships. You should bring an impressive technical/networking competency, along with skills of tactful communication and excellent time and project management. Because of a consistent onsite presence, your role requires representing Enable in a highly professional and relational manner as you troubleshoot client IT issues and conduct projects.

Key Responsibilities:

• Providing on-site technical support to clients and ensuring reliable technology resolutions.
• Installing, configuring, and maintaining hardware and software systems within various environments.
• Building client relationships through the use of active listening and empathetic behavior.
• Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Required Skills:

• 3+years in an IT support role troubleshooting Tier II – Tier III tickets
• Proficient technical skills in the following areas:
  • Current experience supporting Microsoft 365 applications
  • Proven knowledge with creating and managing users, groups, and objects within Active Directoryand/or Entra ID
  • Working knowledge of electronic ticketing systems
• Windows and macOS operating systems support
• IT infrastructure knowledge and expertise with respect to:
  • Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
  • LAN & WAN architecture and troubleshooting
  • Windows server management
  • Virtualization(Hyper-V or similar)
• Working knowledge and experience with:
  • Computer setup and configurationof Mac and PC
  • Microsoft 365 administration
  • Remote administration concepts and tools
  • Disaster recovery and backup technologyActive Directory, security and distribution groups, and group policy
  • Windows-based print servers
• Ability to undergo and pass a background check in accordance with state and federal laws
• Valid drivers’ license and reliable transportation
• Ability to lift at least 50 lbs.

Preferred Skills:

• Firewall configuration and troubleshooting
• Enterprise Wi-Fi solutions
• Enterprise network switches
• Network configuration: VLAN, QoS, LAG
• Process/task automation solutions in business or other environments
• Microsoft Azure
• Google Workspace administration
• Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
• Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
• A bachelor's degree in a related area of study

At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience.

Benefits:

• Fantastic company culture
• Great work/life balance
• Competitive salary
• Competitive health benefits
• 3 weeks of PTO & major holidays
• 401k with