Service Desk Technician (On-Site)

Enable Resource Group LLC; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fantastic company culture

3 weeks PTO & holidays

401k with a match

Growth opportunities

Job summary

Enable Resource Group LLC seeks a mission-minded Service Desk Technician to join our growing team in Houston.

You will troubleshoot and resolve client technology issues, serving as the initial contact for remote support while building strong client relationships and providing clear, empathetic guidance.

Qualifications

• 1-3 years in IT support troubleshooting Tier I–II tickets.
• Proficient with Microsoft 365 applications.
• Experience creating and managing users, groups, and objects in Active Directory and/or Entra ID.
• Working knowledge of Windows OS and ticketing systems.

Responsibilities

• Serve as the initial contact for clients seeking remote technical assistance.
• Build client relationships through active listening and empathy.
• Collaborate with the team to resolve issues.
• Diagnose and implement resolutions efficiently.
• Explain technical concepts in plain language for all skill levels.

Skills

IT support

Tier I–II tickets

Active Directory

Entra ID

Microsoft 365

Windows OS

Background check

macOS

Networking basics

Google Workspace

ConnectWise

Datto

Kaseya

Education

Bachelor’s degree in IT

Tools

Active Directory

Job description

*Applicant must be local to the Houston, TN area*

Enable Resource Group is seeking a mission-minded Service Desk Technician to join our growing team!

Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we’re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.

As a Service Desk Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a client-first service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way.

Key Responsibilities

• Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
• Building client relationships through the use of active listening and empathetic behavior.
• Contributing to a collaborative team environment.
• Discovering and implementing resolutions successfully and efficiently through critical thinking skills.
• Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Required Skills

• 1-3 years in an IT support role troubleshooting Tier I – Tier II ticketsor a bachelor’s degree in a technical area of study
• Proficient technical skills in the following areas:
  • Current experience supporting Microsoft 365 applications
  • Proven knowledge with creating and managing users, groups, and objects within Active Directoryand/or Entra ID
  • Working knowledge of electronic ticketing systems
• Working knowledge of current Windows OS
• Ability to undergo and pass a background check in accordance with state and federal laws

Preferred Skills

• macOS
• Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
• Microsoft 365 and Google Workspaceadministration
• Remote administration concepts and tools
• Process/task automation solutions in business or other environments
• Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
• A bachelor's degree in a related area of study

At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience.

• Fantastic company culture
• 3 weeks of PTO & major holidays
• 401k with a match
• Growth opportunities
• And much more!

By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!