Field Engineer II: Install, Train & On-Site Support

Ontario Trillium Foundation; Town of Conklin (NY); Hybrid; USD 51,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

401k retirement contribution matching

Health Savings Options with monthly公司n

Job summary

Universal Instruments is seeking a Field Engineer to install, service, and maintain Universal machines and systems at customer sites. The role requires travel to customer locations and periodic visits to our Headquarters in Conklin, NY, with focus on the greater Dallas, TX area.

The position includes training customers on operation and programming, and requires strong communication skills, problem solving, and computer literacy. Travel may be 50%+ with occasional overtime.

Qualifications

• BS or BT degree in a technical discipline or relevant associate's degree or equivalent vocational/military training.
• 2+ years related experience required.
• Strong oral, written, interpersonal, and problem solving skills are required.
• Computer literacy is required.

Responsibilities

• Plans customer installations by coordinating customer support logistics and site preparation.
• Installs UIC machines and systems ensuring customer acceptance is completed in a timely manner.
• Trains customers on proper operation, programming and maintenance of UIC machines and systems.
• Monitors customer's workflow, work methods, and processes.
• Makes operational or process recommendations to achieve optimal machine and systems performance.
• Services customer accounts.
• Performs preventative maintenance, machine and process audits, technical phone support and other services.
• Troubleshoots and resolves machine and system problems.
• Repairs, updates, and retrofits machines and systems with UIC hardware, spare parts, and software solutions.
• Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to UIC product teams and engineering personnel.
• Collects and analyzes machine and systems performance data as required.

Skills

Communication

Problem solving

Interpersonal skills

Computer literacy

Education

BS/BT or related assoc. degree

Job description

Universal Instruments is seeking a Field Engineer to install, service, and maintain Universal machines and systems at customer sites. The role requires travel to customer locations and periodic visits to our Headquarters in Conklin, NY, with focus on the greater Dallas, TX area.

The position includes training customers on operation and programming, and requires strong communication skills, problem solving, and computer literacy. Travel may be 50%+ with occasional overtime.