Senior Enterprise Program Manager

Coretelligent; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Salary range $125,000 - $150,000 (ann.

Bonus Eligibility may apply

Job summary

Coretelligent seeks an experienced leader to oversee governance, optimization, and operations of its enterprise application stack. You will bridge business stakeholders, developers, operators, and vendors to ensure scalable, reliable, and secure platforms aligned with business objectives.

Remote (U.S) role, exempt, reports to COO. In this role you will develop roadmaps, drive platform projects, manage vendor relationships, and champion operational maturity through governance, documentation, and

Qualifications

• 5–10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related roles.
• Experience working with enterprise operational platforms such as ServiceNow, Salesforce, LogicMonitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platforms.
• Strong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle management.
• Experience supporting enterprise‑scale platform implementations, integrations, optimization initiatives, and operational process improvements.
• Familiarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analytics.
• Ability to balance long‑term platform strategy with evolving operational priorities in agile environments.
• Strong communication, stakeholder management, organizational, and prioritization skills across technical and non‑technical teams.
• Experience partnering cross‑functionally with developers, operational leaders, vendors, and business stakeholders.
• Experience within MSP, IT services, SaaS, or technology‑driven environments strongly preferred.
• ServiceNow, Salesforce, ITIL, Agile, PMP, or related certifications are a plus.

Responsibilities

• Oversee the operational management, governance, optimization, and lifecycle management of Coretelligent’s enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operations.
• Develop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business priorities.
• Partner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutions.
• Lead platform-related projects and initiatives across the enterprise application stack, including:
• Workflow automation
• Systems integrations
• Process standardization
• Reporting enhancements
• Platform modernization efforts
• Support platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational tooling.
• Facilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross‑functional planning conversations.
• Coordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiatives.
• Help drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimization.
• Manage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolio.
• Partner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cycles.
• Support reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functions.
• Maintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organization.

Skills

ITSM

Workflow automation

Systems integrations

APIs

SaaS platforms

Operational analytics

Vendor management

Stakeholder management

Agile

ITIL

PMP

Tools

ServiceNow

Salesforce

LogicMonitor

Liongard

Kaseya

Sage Intacct

Job description

What We’re Looking For

This role is responsible for overseeing the governance, optimization, integration, and operational management of Coretelligent’s enterprise application stack, including platforms that support service delivery, automation, monitoring, customer engagement, and business operations. You will serve as the bridge between business stakeholders, internal developers, operational teams, and external vendors to ensure platforms are scalable, reliable, secure, and aligned with business objectives.

Remote (U.S) | Exempt | Reports to Chief Operating Officer

What You’ll Do

• Oversee the operational management, governance, optimization, and lifecycle management of Coretelligent’s enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operations.
• Develop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business priorities.
• Partner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutions.
• Lead platform-related projects and initiatives across the enterprise application stack, including:
• Workflow automation
• Systems integrations
• Process standardization
• Reporting enhancements
• Platform modernization efforts
• Support platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational tooling.
• Facilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross‑functional planning conversations.
• Coordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiatives.
• Help drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimization.
• Manage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolio.
• Partner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cycles.
• Support reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functions.
• Maintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organization.

What You Bring To The Table

• 5–10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related roles.
• Experience working with enterprise operational platforms such as ServiceNow, Salesforce, LogicMonitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platforms.
• Strong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle management.
• Experience supporting enterprise‑scale platform implementations, integrations, optimization initiatives, and operational process improvements.
• Familiarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analytics.
• Ability to balance long‑term platform strategy with evolving operational priorities in agile environments.
• Strong communication, stakeholder management, organizational, and prioritization skills across technical and non‑technical teams.
• Experience partnering cross‑functionally with developers, operational leaders, vendors, and business stakeholders.
• Experience within MSP, IT services, SaaS, or technology‑driven environments strongly preferred.
• ServiceNow, Salesforce, ITIL, Agile, PMP, or related certifications are a plus.

What We Bring To The Table

Salary Range
$125,000 - $150,000 (annual compensation).

Bonus Eligibility
May be eligible for additional bonus or incentive opportunities based on position level and company plans.

Benefits
Health, Dental & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks
Fourteen holidays, including a birthday off, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, paid well‑being allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.

We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [e-mail] for necessary arrangements.

Recruitment Process & Candidate Privacy

Coretelligent is committed to a fair and transparent hiring process. AI‑assisted tools are used solely to assist our team and do not evaluate candidates or make hiring decisions. All candidate assessments and final decisions are made by our hiring team.

We are committed to using technology responsibly and maintaining an equitable process. If you prefer not to have AI‑assisted note‑taking during your interview, please let us know and we are happy to accommodate.

In compliance with the Colorado Anti‑Discrimination Act (CADA), we do not request or consider age or age‑adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). Please review our CCPA Notice for California Residents for more information on how we collect and use your personal information.

Additional Information

E‑Verify

For information about the right to work, click here for English or here for Spanish. E‑Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E‑Verify in its hiring practices to achieve a lawful workforce.

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location.

Direct applicants only; no recruitment agencies or third‑party recruiters, please.