Field Engineer II — AV Systems Deployment & Support

Bluum; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Bluum is seeking a Field Engineer II to lead deployment, commissioning, and ongoing support of professional AV systems for diverse client projects in a fast-paced environment.

You will collaborate with engineering, programming, service, and client teams, leveraging Crestron, Extron, and QSC control platforms, and applying DSP design across Biamp/QSC platforms. This role requires on-site field work in Phoenix and strong troubleshooting capabilities.

Qualifications

• Experience configuring and troubleshooting professional AV systems and networks.
• Knowledge of DSP design across multiple platforms.
• Intermediate programming experience with Biamp and/or QSC DSP platforms.
• Strong system commissioning and troubleshooting capabilities.
• Ability to diagnose and resolve complex technical issues in remote and on-site environments.
• Strong communication with clients, engineers, programmers, technicians, and sales teams.
• Attention to detail and commitment to delivering reliable AV systems.

Responsibilities

• System Deployment – Prepare AV systems for deployment, including firmware upgrades and pre-testing code.
• Configure field systems to meet project scope and functionality.
• Collaborate with programmers to troubleshoot and resolve complex issues remotely and on-site.
• Commission AV systems according to Bluum standards.
• Identify upgrade opportunities and communicate recommendations to clients and internal teams.
• Train clients on proper system operation and maintenance where applicable.
• Technical Support – Assist service teams with troubleshooting and break/fix issues, on-site support as needed.
• Diagnose hardware, software, control, DSP, and network issues to determine solutions.
• Standards Implementation – Ensure Bluum standards and best practices across deployments.
• Provide feedback to Design Engineers and Programmers on system performance in the field.
• Identify opportunities to improve deployment, commissioning, and troubleshooting processes.
• System Consultation – Work with design/programming teams to address potential issues pre-deployment.
• Participate in client and sales meetings to provide technical guidance and AV best practices.
• Evaluate and bench-test new technologies for potential integration.
• Other Duties – Support project, team, and organizational needs.

Skills

Crestron

Extron

QSC control systems

AV network troubleshooting

DSP design

Tools

Biamp DSP

QSC DSP

Job description

Bluum is seeking a Field Engineer II to lead deployment, commissioning, and ongoing support of professional AV systems for diverse client projects in a fast-paced environment.

You will collaborate with engineering, programming, service, and client teams, leveraging Crestron, Extron, and QSC control platforms, and applying DSP design across Biamp/QSC platforms. This role requires on-site field work in Phoenix and strong troubleshooting capabilities.