Field Engineer, Fleet Diagnostics & 5-Min Triage

OpenDigital Limited; Sunnyvale, Northern (CA, KY); Hybrid; USD 90,000 - 103,000; Full time

Job summary

Wayve in Sunnyvale, CA, is seeking a Field Engineer to diagnose and repair vehicle software and hardware issues, ensuring fault triage within tight timeframes to keep the fleet operational.

This full-time role involves on-site work with 10–15% travel, collaboration with global teams, and adherence to safety protocols. The position is based in Sunnyvale in a 24/7 support context with continuous improvement responsibilities.

Qualifications

• Strong understanding of vehicle diagnostics, software and hardware fault triage, and repair processes.
• Ability to troubleshoot and resolve technical issues quickly while meeting SLAs (5-minute response time).
• Clear communication with global teams and seamless handovers across locations.

Responsibilities

• Perform on-site fault triage and resolution to maintain fleet uptime.
• Follow structured fault diagnosis and repair protocols.
• Collaborate with field engineers and cross-functional teams to resolve issues.
• Respond rapidly to issues, meeting the 5-minute response target.
• Maintain updates with the Field Engineering Lead and ensure smooth handovers across regions.

Skills

Technical Expertise

Problem-Solving

Communication

Safety & Compliance

Adaptability

Diagnostic Tools

Tools

Datadog

Mender

JIRA

Job description

Wayve in Sunnyvale, CA, is seeking a Field Engineer to diagnose and repair vehicle software and hardware issues, ensuring fault triage within tight timeframes to keep the fleet operational.

This full-time role involves on-site work with 10–15% travel, collaboration with global teams, and adherence to safety protocols. The position is based in Sunnyvale in a 24/7 support context with continuous improvement responsibilities.