Field Engineer

Pyramid, Inc; Los Angeles (CA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. in Los Angeles, CA, seeks an experienced Field Engineer for a 12+ month contract.

You will provide on-site service and customer support during field visits, diagnose and resolve technical issues, and produce detailed service reports for our airline client. The role requires documenting processes, analyzing performance data, and developing workaround procedures when standard solutions fail.

Qualifications

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Responsibilities

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers

Skills

Field engineering

Customer service

Diagnostics

Documentation

Data analysis

Job description

Immediate need for a talented Field Engineer. This is a 12+ Months Contract opportunity with long-term potential and is located in Los Angeles, CA.

Job ID: 26-19839 Pay Range: $19-$29/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

"If you are a person with disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]"