Field Engineer

TGS International Group; Ashburn (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading international technology firm based in Ashburn, Virginia, is seeking a technical support engineer to provide first-line maintenance across complex networks. The ideal candidate will manage installations of network infrastructure, lead field teams, and ensure high-quality standards are met. Responsibilities also include diagnosing technical issues and maintaining documentation. This role is essential for ensuring compliance with safety regulations and improving service delivery standards.

Qualifications

• Experience with diagnosing and resolving faults in complex networks.
• Knowledge of cable installation, termination, and testing.
• Ability to lead field teams and manage projects.

Responsibilities

• Provide technical support and maintenance across networks.
• Conduct installations and cable terminations.
• Lead field teams and manage technical issues.

Skills

Technical support

Network troubleshooting

Project management

Risk assessment

Team leadership

Job description

• Provide first-line maintenance and technical support, diagnosing and resolving faults across complex networks.
• Respond promptly to interventions, ensuring service levels are met and faults are carried through to resolution.
• Perform installation and commissioning of network infrastructure, including racks, metalwork, basket work, fibre, and copper cabling.
• Conduct cable termination, dressing, labeling, continuity testing, and secure electrical connections (240v AC and -48v DC).
• Lead and supervise internal and external field teams, providing direction and ensuring installation quality standards are met.
• Act as lead engineer on projects, managing escalation of technical issues, producing high-quality project documentation, and supporting project management tasks.
• Complete and maintain risk assessments, method statements (RAMS), and HSE/SVSA inspections.
• Provide coaching and hands-on training through workshops and lab sessions.
• Monitor and audit field installation quality, plan rectification works, and implement improvement plans.
• Maintain accurate documentation and reports, providing regular progress updates to line management.
• Ensure compliance with company procedures, engineering quality standards, and health & safety requirements.
• Build and maintain professional relationships, demonstrate flexibility to meet business requirements, and undertake ad hoc duties as needed.