L2 Field Engineer - Systems Integrator

Hamilton Barnes; California; On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

401k

Health

Dental

Medical

Job summary

A global digital infrastructure specialist is looking for a professional for First Line Maintenance support, focusing on telecommunications installations, maintenance, and engineering duties. The ideal candidate will have strong technical leadership skills and be experienced in handling on-site issues, ensuring high-quality installations are completed to standard. This position is based in California; the package includes substantial benefits like health and dental coverage, a 401k, and a competitive salary of $90,000 annually.

Qualifications

• Experience in providing first line leadership in a technical support environment.
• Proficiency in installations and maintenance tasks, especially in telecommunications.
• Understanding of copper cable termination and fibre optics.

Responsibilities

• Provide First Line Maintenance support for the customer base.
• Carry out installation and commissioning duties.
• Ensure timely response to interventions and meet SLA's.
• Provide regular updates on intervention progress.
• Report on-site issues to management.
• Lead troubleshooting for complex technical problems.

Skills

First line leadership and direction to engineers

Implementing Field Quality Installation Standards

Installation of metalwork, basket work

Fibre and cable pulling, dressing, labelling

Copper cable termination

Job description

Are you looking for an exciting new opportunity?

Join a global digital infrastructure specialist dedicated to engineering the future of connectivity by designing, deploying, and supporting networks for owners and operators worldwide. Leveraging deep technical expertise, the organization delivers value across terrestrial, subsea, data center, and wireless networks, helping partners optimize performance and scale.

Operating in over 90 countries and trusted by many of the world’s leading brands, it is committed to sustainability, social responsibility, and the highest standards of health, safety, and security. With a strong focus on quality and innovation, the team plays a key role in connecting people, businesses, and communities to new digital possibilities.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities

• Provide First Line Maintenance support for Indigo Telecom Group to the current customer base.
• Carry out installation and commissioning duties in both a project and maintenance environment.
• Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
• Provide OOH on-call cover as required by agreed on-call rota.
• Provide the Indigo GSD with regular up-to-date information on progress of intervention.
• Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
• Complete and submit all paperwork and documentation within SLA.
• Fault finding; Ability to lead on resolving complex technical problems as well as receiving instructions (written or verbal) from NOC (Indigo and/or customer) to resolve outstanding issues.

Skills/Must have

• Provides first line leadership and direction to engineers, defines and implements Field Quality Installation Standards, consults on Infrastructure Services and assists in the relevant Service Partner management programmes.
• Installation of metalwork, basket work and basic rack and stack services
• Fibre and cable pulling, dressing, labelling and secure of same
• Copper Cable termination including Cat "x" and E1 terminations

Benefits

• 401k
• Health
• Dental
• Medical

Salary

• $90,000