Desktop Support Specialist

SISL Global; Minneapolis (MN); On-site; USD 85,000 - 120,000; Full time

Job summary

SISL Global is seeking an experienced Low Voltage Data Centre Operations Engineer to install, operate, and maintain critical low-voltage infrastructure within a data centre environment in Minnesota. You will collaborate with IT, Facilities, Network, and Security teams to ensure reliability and compliance of cabling, security, BMS, and related systems.

The role emphasizes preventive maintenance, documentation, asset tracking, and support for upgrades and expansions across racks and cabinets.

Qualifications

• Experience installing and maintaining low-voltage systems in data-centre environments.
• Ability to read wiring diagrams and maintain documentation/asset inventories.
• Collaborates with IT, Facilities, Security to support daily operations.

Responsibilities

• Monitor and maintain low-voltage systems within the data centre to ensure reliability.
• Ensure continuous operation of critical infrastructure with minimal downtime.
• Perform routine inspections, preventive maintenance, and health checks.
• Support commissioning/decommissioning for racks, cabinets, and infrastructure.
• Maintain accurate infrastructure documentation and asset inventories.
• Coordinate with network teams for rack-and-stack activities and audits.

Skills

Low-voltage systems

Preventive maintenance

Cable management

Diagnostics & troubleshooting

Documentation & asset inventory

Team collaboration

Tools

OTDR testing

Fiber splicing

Copper/fiber certification

Job description

The Low Voltage Data Centre Operations Engineer is responsible for the installation, operation, maintenance, troubleshooting, and optimization of low-voltage systems supporting mission-critical data centre environments. This role ensures the reliability, availability, and compliance of structured cabling, network infrastructure, security systems, access control, CCTV, fire alarm interfaces, Building Management Systems (BMS), and other low-voltage infrastructure.

The engineer will collaborate with IT, Facilities, Network, Security, and Project teams to support daily operations, capacity planning, infrastructure upgrades, and data center expansion initiatives.

Key Skills

• Monitor and maintain all low-voltage systems within the data centre environment.
• Ensure continuous operation of critical data centre infrastructure with minimal downtime.
• Conduct routine inspections, preventive maintenance, and health checks.
• Support commissioning and decommissioning activities for racks, cabinets, and associated infrastructure.
• Maintain accurate infrastructure documentation and asset inventories.

Structured Cabling Management

• Install, terminate, test, and certify copper and Fiber optic cabling.
• Manage cable routing, labelling, and documentation in accordance with industry standards.
• Perform Fiber splicing, OTDR testing, and troubleshooting when required.
• Ensure structured cabling complies with TIA/EIA and data center standards.

Security and Access Control Systems

• Operate and maintain:
• Access Control Systems
• Visitor Management Systems
• Respond to system alarms and security incidents.
• Coordinate with security teams during audits and investigations.

Network Infrastructure Support

• Support installation and connectivity of network devices including:
• Routers
• Switches
• Wireless Controllers
• Patch Panels
• Coordinate with network teams for rack-and-stack activities.
• Perform cable tracing and connectivity verification.

Building and Monitoring Systems

• Support BMS, DCIM, and environmental monitoring platforms.
• Monitor critical alarms related to temperature, humidity, power, and connectivity.
• Escalate incidents according to defined operational procedures.
• Assist in performance reporting and trend analysis.