Field-Driven Product Researcher

Emerson Electric Co; Elyria, Northern (OH, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Emerson is seeking a Product Researcher to identify and advance new product opportunities through direct customer engagement and field research. You will observe how tradespeople work, analyze workflows, and translate findings into actionable guidance for product, engineering, and marketing teams.

You will own research initiatives from scoping through execution, synthesizing data and aligning stakeholders to move projects forward with urgency and a team-first mindset.

Qualifications

• Bachelor’s degree in a relevant field, such as Marketing, Business, Engineering, Human Factors, Design Research, Psychology, Anthropology, Industrial Design, or a related discipline.
• Demonstrated experience conducting customer, product, user, design, market, or business research through professional experience, internships, academic projects, or equivalent applied work.
• Experience or strong aptitude for conducting qualitative research, including interviews, observation, field research, contextual inquiry, or workflow analysis.
• Strong communication skills, including the ability to ask effective questions, listen actively, synthesize information, and present findings clearly.
• Ability to translate customer needs, pain points, and observed behaviors into actionable product insights and recommendations.
• Collaborative mindset with a willingness to support team goals, build trust across functions, and contribute to shared success.
• Strong organizational and project management skills.
• Ability to travel for customer visits, field research, and jobsite observations.
• Legal authorization to work in the United States - sponsorship will not be provided for this role.

Responsibilities

• Lead end-to-end research projects supporting new product development, from planning and execution through synthesis and stakeholder alignment.
• Conduct field research, customer interviews, jobsite observations, and workflow analysis to uncover customer needs, pain points, and opportunities.
• Translate research findings into actionable recommendations that inform product, engineering, industrial design, marketing, and sales decisions.
• Partner with cross-functional teams to define research objectives, evaluate concepts, and support product development decisions.
• Design and execute qualitative and quantitative research to validate assumptions, evaluate opportunities, and guide product strategy.
• Manage research timelines, stakeholders, and deliverables to ensure projects progress efficiently and insights are delivered when needed.
• Develop and share research tools, templates, and best practices that strengthen research capabilities across the organization.
• Mentor and advise teammates and business partners on research planning, customer interviewing, field observation, research synthesis, and insight communication.

Job description

Emerson is seeking a Product Researcher to identify and advance new product opportunities through direct customer engagement and field research. You will observe how tradespeople work, analyze workflows, and translate findings into actionable guidance for product, engineering, and marketing teams.

You will own research initiatives from scoping through execution, synthesizing data and aligning stakeholders to move projects forward with urgency and a team-first mindset.