Field-Driven Landscape Account Manager

Maldonado Nursery & Landscaping Inc.; Corpus Christi (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Maldonado Nursery and Landscaping Inc. is seeking a Landscape Account Manager to manage a portfolio of accounts, build the book of business, and upsell existing clients.

You will own client relationships as the primary contact, collaborate with production and irrigation managers, and spend time in the field leading your team and gathering site data. The role focuses on renewal, retention, growth, and profitability, with responsibilities spanning service reviews, proactive enhancements, and

Qualifications

• 3+ years of Account Manager experience in the landscaping industry.
• Valid Texas Driver's License.
• Experience using Aspire is a plus.

Responsibilities

• Develop and maintain long term relationships and keep direct communication with all levels of client organizations to ensure high quality and service expectations are met.
• Maintain an in-depth knowledge and understanding of existing and developing service/product offerings, while understanding and identifying opportunities for customers
• Manage account profitability and strive for retention and growth.
• Acts as the primary for escalation of concerns and resolving issues with clients and the service.
• Conduct regular service reviews with clients to assess expectations.
• Proactively promote enhancement ideas that upgrade functionality and aesthetics on client properties.
• Stay current on industry standards, contracts, and terms.
• Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of MNL.
• Prepares and completes action plans; customer-service standards; resolves problems; completes audits; identifies trends and determines system improvements.
• Selling landscape upgrades, and other related services.
• Summarize sales calls, customer visits and prepare call reports and input into Aspire.
• Assist with collecting client payments.
• Maintain the renewal rate of 75%-85% of accounts.
• Effectively manage 1.5M worth of accounts.

Tools

Aspire

Job description

Maldonado Nursery and Landscaping Inc. is seeking a Landscape Account Manager to manage a portfolio of accounts, build the book of business, and upsell existing clients.

You will own client relationships as the primary contact, collaborate with production and irrigation managers, and spend time in the field leading your team and gathering site data. The role focuses on renewal, retention, growth, and profitability, with responsibilities spanning service reviews, proactive enhancements, and