Field Dispatcher

Peterson Cat; Eugene (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Peterson Cat in Eugene, OR is seeking a Field Dispatcher to coordinate service technicians and materials to complete field repairs and manage related paperwork. This role requires opening DBS work orders, verifying warranty/status in SIS, and handling COD payments.

You will coordinate parts and tooling, track technician locations, review timecards, and support safety initiatives while ensuring timely job closures and strong customer service.

Qualifications

• Minimum of 2 years of directly related customer service experience in a heavy industrial environment.
• High school diploma or GED required.
• A drug screen and background check are required.

Responsibilities

• Coordinate assignments of service technicians and materials for field repairs.
• Open work orders in DBS with customer information and PO/account details.
• Use SIS to check machine warranty or issues by serial range.
• Collect COD payments; process credit cards, checks, or cash.
• Use Varian for PO numbers for outside purchases.
• Track technician locations with scheduler program.
• Review timecards and ensure correct charging by work order.
• Assist with safety meetings and enforce company safety policies.
• Maintain punctual attendance and be on-call for after-hour emergencies.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Dealer Business System (DBS)

Service Information System (SIS)

Varian

Vision Link

Job description

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Field Dispatcher at our Eugene, OR location.

Summary

This position is responsible for coordinating the assignments of service technicians and materials to accomplish repairs done in the field and administration of related paperwork.

Essential Job Functions

• Answer phone calls from customers and record all needed information for technicians to start repairs.
• Accurately open work orders in Dealer Business System (DBS) with information given by the customer and/or internal Product Support Sales Representative, including correct Purchase Order (PO) number or account number the job is charged to.
• Use Service Information System (SIS) to check if a machine has warranty or if there are any known issues with a customer’s serial number range that might help the technician with the machine repair.
• Collect Cash on Delivery (COD) from customers at end of jobs. Credit cards, checks, and sometimes cash.
• Use Varian for PO# for outside purchases in order to charge the right accounts.
• Use scheduler program to maintain a log of all field technicians’ location at any given time.
• Utilize vision link to help pre-plan repairs by determining the location of machines and review fault codes prior to dispatching a technician.
• Be on call, on a rotating schedule, to take after hour calls from customer that have equipment breakdowns and call technicians to go out and make repairs. Includes taking calls for other stores and making sure they are taken care of.
• Review timecards to make sure all time charged is in the correct segment / work order. Help enforce timecards and service reports being turned in on time.
• Help coordinate field service safety meetings & enforce company policy regarding safety.
• Help with any questions involving work orders that may help with closing a job in a timelier manner.
• Maintain punctual, regular and predictable attendance

Other Job Functions

• Help technicians with parts and tooling.
• Check on when back ordered parts are coming in.

Qualifications

High school diploma or GED; and a minimum of 2 years of directly related customer service experience, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

#INDL

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action.

Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

A drug screen and background check is required.