Field Desktop Support Specialist (Statewide Travel)

ATC; Madison (WI); On-site; USD 34,000 - 55,000; Full time

Job summary

ATC seeks a Technical Support Engineer - Contractor based in Madison, Wisconsin to support the Wisconsin Court System's computer and network infrastructure, covering over 6,000 devices. The role involves maintenance, installation, troubleshooting, and field service across the state with at least 50% travel.

The successful candidate will assist in ensuring system reliability during emergencies and disasters, and will provide professional customer support to court staff.

Qualifications

• Associate’s Degree in computer science, computer technician, or related field.
• Experience providing phone-based technical support.
• Experience in computer hardware and software support and maintenance.
• Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.

Responsibilities

• Provides maintenance and support for Wisconsin Court System software and hardware.
• Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
• Provides technical customer support to all court system employees and takes corrective action.
• Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
• Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

Skills

Hardware setup

OS knowledge

Troubleshooting

Customer service

Verbal/written communication

Networking

Cyber security awareness

AV equipment setup

Education

Associate degree in computer science or related field

Tools

Windows Server

Remote Desktop Services

Active Directory

Job description

ATC seeks a Technical Support Engineer - Contractor based in Madison, Wisconsin to support the Wisconsin Court System's computer and network infrastructure, covering over 6,000 devices. The role involves maintenance, installation, troubleshooting, and field service across the state with at least 50% travel.

The successful candidate will assist in ensuring system reliability during emergencies and disasters, and will provide professional customer support to court staff.