Technical Support Engineer

IO Datasphere, Inc.; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

IO Datasphere, Inc. in Wisconsin is seeking a Technical Support Engineer to support the computer and network infrastructure serving county courthouses and offices.

The role includes maintenance, installation, configuration, and troubleshooting of hardware and software across the state. The candidate will provide professional customer service, perform field service to upgrade hardware, and respond to system failures or emergencies while ensuring cyber security policies are followed.

Qualifications

• 2 years - Experience setting up computers, peripherals and AV equipment.
• 2 years - Experience working with LAN/WAN networks.
• 2 years - Experience implementing infrastructure hardware, addressing emergencies, and cyber security policies.
• Experience providing phone-based technical support.
• Experience in computer hardware and software support and maintenance.
• Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.
• Associate's Degree in computer science, computer technician, or related field.

Responsibilities

• Provides maintenance and support for the client's software and hardware.
• Installs, configures and troubleshoots computer hardware and software throughout Wisconsin.
• Provides technical customer support to all court system employees.
• Performs field service to upgrade hardware or resolve technology issues.
• Responds to unplanned events such as system failures or natural disasters.

Skills

AV setup

Networking

Infrastructure hardware

Phone support

Hardware support

Device setup

Education

Associate's Degree in Computer Science or related field

Job description

Our client is looking for a Technical Support Engineer to be part of a team that has overall responsibility for the computer and network infrastructure that supports the operations, which includes over 6,000 computing devices.

Tasks

• Provides maintenance and support for the client's software and hardware.
• Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
• Provides technical customer support to all court system employees and takes corrective action.
• Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
• Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

Knowledge, Skills And Abilities Required

• Ability to set up computers, related peripherals and audio/visual equipment.
• Knowledge of computer operating systems and hardware.
• Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.
• Skill in technical troubleshooting.
• Skill in providing professional customer service.
• Skill in verbal and written communication.
• Knowledge of local and wide area networking.
• Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.
• Requires a significant amount of physical effort. Physical demands include frequent lifting, standing, walking, sitting, handling, grasping, talking, hearing, repetitive motions, and hand-eye-foot coordination. Physical demands can also include occasional reaching and feeling, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, and crawling. Employee will occasionally move objects weighing up to 75 pounds.

NOTE: Candidates must be CURRENT Wisconsin residents. No relocation is allowed. Extensive travel (25-50% of the time, depending on workload) throughout the state of Wisconsin will be required (may include overnights). When not travelling, the selected hire will be onsite. Candidates must hold a valid driver's license and have valid auto insurance.

Location: Madison, WI
Contract: 1 year

Skills Required

• 2 years - Experience setting up computers, related peripherals and audio/visual equipment.
• 2 years - Experience working with local and wide area networking.
• 2 years - Experience implementing infrastructure hardware, address technical emergencies, and implement cyber security policies.
• Experience providing phone-based technical support.
• Experience in computer hardware and software support and maintenance.
• Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.
• Associate's Degree in computer science, computer technician, or related field.

Skills Desired – A Plus To Have

• 2 years - Experience of computer networking principals
• 2 years - Experience of digital audio recording equipment
• 2 years - Knowledge and understanding of user account in an Active Directory environment
• Experience or training in supporting Windows Server.
• Experience or training in supporting Remote Desktop Services (Terminal Services).
• Experience or training in supporting Active Directory and Group Policy.
• Experience or training in supporting Local Area Networks.
• Rate depends on experience
• Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
• Companies submitting candidates should only submit direct W2 employees for this position.