Field Customer Support Coordinator

Ricoh Americas Corp.; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

Ricoh Americas Corp. is looking for an Area Customer Service Coordinator to ensure exceptional service delivery to clients. You will support daily operations, implement new services, and foster a customer-centric environment within your geographical area.

The ideal candidate will have a high school diploma, at least 12 months of relevant experience, and excellent communication skills. If you are flexible and adaptable, eager to make a difference, we invite you to join our dynamic team!

Qualifications

• At least 12 months of relevant work experience.
• Ability to travel between customer locations within a 40–50 mile radius.
• Experience in customer service or related fields.

Responsibilities

• Collaborate with management to enhance operational processes.
• Assist in implementing new customer accounts and service expansions.
• Embrace challenges while delivering exceptional service.

Skills

Excellent communication abilities

Customer-centric mindset

Flexibility and adaptability

Data-driven approach

Education

High school diploma

Additional education beyond high school

Tools

Microsoft Office suite

Job description

Area Customer Service Coordinator

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer‑centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future‑focused mindset drive transformative change!

Roles and Responsibilities

• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data‑driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Infuse energy into every interaction, embodying a service‑oriented approach that puts the customer first, while remaining open‑minded and authentic in your engagements.
• Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.

Qualifications Must Have

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40‑50 mile radius.
• Data‑driven and innovative approach, alongside excellent communication abilities and a customer‑centric mindset.

Qualifications Nice to Have

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
• Demonstrated experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.