Multi Site Customer Service Coordinator

Ricoh USA, Inc.; Downers Grove (IL); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K

HSA

FSA

Tuition Assistance

Paid Vacation

Paid Holidays

Job summary

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator to support daily operations and implement new services across multiple client sites in Downers Grove, IL.

You will foster a customer-centric environment and collaborate with management to improve processes through data-driven insights. The role requires travel to various client locations within a 40–50 mile radius, with a monthly stipend of $225 and IRS mileage reimbursement for business travel beyond the commute.

Qualifications

• High school diploma and at least 12 months of relevant work experience.
• Ability to travel between customer locations within a 40–50 mile radius.
• Shifts 7am–7pm with possible overtime including weekends.

Responsibilities

• Provide coverage across multiple client sites with consistent service delivery.
• Deliver on-site business services including mail/print, hospitality, reception, shipping, and courier coordination.
• Manage printer fleet and travel locally to support operations.

Skills

Data-driven

Communication

Customer-centric

Travel flexibility

Education

High school diploma

Tools

Microsoft Office

Computer skills

Job description

Job Title: Area Customer Service Coordinator

Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer‑centric environment, all while making a positive impact within your assigned geographical area.

Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent, high‑quality service delivery and operational support based on each client’s unique needs.
• Deliver on‑site business services, including but not limited to:
• Mail and print services
• Hospitality support
• Reception/front desk coverage
• Shipping and receiving
• Courier coordination
• Printer fleet management
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data‑driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Bring energy and professionalism to every interaction by embracing a service‑first mindset, maintaining authenticity, and building positive customer relationships.
• Demonstrate adaptability and accountability by confidently taking on new challenges and consistently delivering exceptional service.
• Monthly Stipend – $225: A monthly stipend is provided to support the requirements of this role, which involves regular travel between multiple client locations and the ability to respond flexibly to operational and customer needs across a geographically diverse service area.
• Business Travel Reimbursement: Employees are reimbursed for business mileage at the current IRS‑approved mileage rate when traveling for company business beyond their normal commute to and from their primary work location. Reimbursement is also provided for approved business‑related parking fees and tolls incurred while performing job responsibilities.

Qualifications – Must Have

• High school diploma with at least 12 months of relevant work experience
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius.
• Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations.
• Regular use of a personal vehicle; must maintain a valid driver’s license and automobile insurance that meets or exceeds company-required coverage levels.
• Data‑driven and innovative approach, alongside excellent communication abilities and a customer‑centric mindset.

Qualifications – Nice to Have

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using proficiency in Microsoft Office suite and other computer operations.
• Demonstrated prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Other benefits to enhance health, wellness, and ongoing personal and professional development.

Job Details

• Location: Downers Grove, IL, United States
• Schedule: Full time
• Salary: $20.00 - $21.00 per hour
• Driving Requirements: Personal Vehicle