Field Customer Support Coordinator

Ricoh USA, Inc.; Rocky Hill (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, life, and disability insurance options

Retirement Savings Plan (401K)

Health Savings Account (HSA)

Tuition assistance programs

Paid vacation time and holidays

Job summary

A leading integrated solutions provider seeks an Area Customer Service Coordinator to be a key link in service delivery to valued clients in the Rocky Hill area. This role includes collaborating with management to enhance operations, assisting new customer account implementations, and putting the customer first in every interaction. Qualifications include a high school diploma, relevant work experience, adaptability, and excellent communication skills. The position offers comprehensive benefits and a commitment to personal development.

Qualifications

• At least 12 months of relevant work experience.
• Ability to travel between customer locations within a 40-50 mile radius.
• Commitment to ongoing education and development opportunities.

Responsibilities

• Enhance operational processes and ensure compliance with best practices.
• Support new customer accounts and service expansions.
• Infuse energy into customer interactions.

Skills

Customer service orientation

Flexibility and adaptability

Data-driven approach

Excellent communication

Education

High school diploma

Tools

Microsoft Office

Job description

Overview

Area Customer Service Coordinator: you will be a vital link in ensuring exceptional service delivery to our valued clients. Your role includes supporting daily operations, implementing new services, and fostering a customer-centric environment within your assigned geographical area.

Responsibilities

• Collaborate closely with management to enhance operational processes, ensure compliance with best practices, and drive continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing support to Field Implementation Managers.
• Infuse energy into every interaction with a service-oriented mindset that puts the customer first, while remaining open-minded and authentic in your engagements.
• Be adaptable and accountable, embracing challenges and owning your role in delivering exceptional service.

Qualifications

Must Have

• High school diploma with at least 12 months of relevant work experience
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius
• Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset

Nice To Have

• Additional education beyond high school is encouraged
• Proficiency in Microsoft Office and other computer operations
• Demonstrated experience in customer service or related fields
• Commitment to personal growth and accountability through ongoing education and development opportunities

In this transformative role, you’ll make a difference every day, contributing to our mission of excellence and client satisfaction. If you’re ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.