Multi Site Customer Service Coordinator

Ricoh USA, Inc.; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Retirement savings plan (401K)

Paid vacation time

Tuition assistance

Job summary

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator in Phoenix, Arizona. In this role, you will be essential in delivering exceptional service and enhancing operational processes. You should have a high school diploma and a strong customer-centric mindset. Key responsibilities include collaborating with management, supporting account implementations, and ensuring customer satisfaction within a dynamic work environment. The company offers various benefits, including medical, dental, and retirement savings plans.

Qualifications

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to meet dynamic work environment demands.
• Data-driven and innovative approach.

Responsibilities

• Collaborate with management to enhance operational processes.
• Assist in implementing new customer accounts and service expansions.
• Prioritize customer interactions with a service-oriented approach.

Skills

Excellent communication abilities

Customer-centric mindset

Flexibility and adaptability

Education

High school diploma

Tools

Microsoft Office

Job description

Job Title: Area Customer Service Coordinator

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer‑centric environment, all while making a positive impact within your assigned geographical area.

Roles and Responsibilities

• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data‑driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Infuse energy into every interaction, embodying a service‑oriented approach that puts the customer first, while remaining open‑minded and authentic in your engagements.
• Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.

Qualifications – Must Have

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50 mile radius.
• Data‑driven and innovative approach, alongside excellent communication abilities and a customer‑centric mindset.

Qualifications – Nice to Have

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using proficiency in the Microsoft Office suite and other computer operations.
• Demonstrated prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.

About Us

Come Create at Ricoh. We are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. Ricoh is an integrated solutions provider that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces, enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with retirement savings plan (401K), health savings account (HSA), and flexible spending account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.