Customer Fulfillment Coordinator

Jobtailor; Pennsylvania; On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor in Pennsylvania seeks a dedicated customer service and field coordination specialist to guide customers through the entire service journey. You will coordinate with Field Service, Service Centers, and Distribution Centers while delivering clear updates and proactive notifications.

The role emphasizes multi-point communication, risk identification, and maintaining strong professional relationships under tight timelines, contributing to organizational growth and customer satisfaction.

Qualifications

• 3–5 years of experience in customer service, field coordination, or project support.
• Familiarity with logistics, service scheduling, or supply chain dependencies.
• Proactive communication and issue escalation within high-volume parts and service fulfillment environments.
• Understanding of Field Service, Service Center, and Logistics Scheduling Dependencies.
• Ability to identify risks early and elevate appropriately.
• Professional relationship management under time-sensitive conditions.

Responsibilities

• Support customers throughout their service journey.
• Be the customer’s primary point of contact during the service process.
• Provide clear updates, coordinate internal progress checks.
• Ensure expectations are aligned from start to finish.
• Contribute to the overall success and growth of the organization.
• Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers.
• Communicate expected delivery dates, technician scheduling windows, service center progress, and proactive updates to customers.
• Monitor order execution status and proactively notify customers of risks, delays, or required changes.

Skills

Customer service

Field coordination

Project support

Logistics familiarity

Proactive communication

Issue escalation

Relationship management

Education

Associate degree in Business Administration

Job description

Responsibilities

• support customers throughout their service journey
• be the customer’s primary point of contact during the service process
• provide clear updates, coordinate internal progress checks
• ensure expectations are aligned from start to finish
• contribute to the overall success and growth of the organization
• coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers
• communicate expected delivery dates, technician scheduling windows, service center progress, and proactive updates to customers
• monitor order execution status and proactively notify customers of risks, delays, or required changes

Requirements

• associate’s degree in business administration or related discipline
• 3–5 years of experience in customer service, field coordination, or project support
• proven ability to manage multiple customer touchpoints and coordinate across internal teams
• familiarity with logistics, service scheduling, or supply chain dependencies
• skilled in proactive communication and issue escalation within high-volume parts and service fulfillment environments
• understanding of Field Service, Service Center, and Logistics Scheduling Dependencies
• ability to identify risks early and elevate appropriately
• professional relationship management under time-sensitive conditions