Field Customer Solutions Specialist – BCP

Caterpillar Inc.; Wisconsin; On-site; USD 98,000 - 146,000; Full time

Benefits offered by this job

Relocation assistance

Company vehicle and cell phone stipend

Onsite five days a week

Five days onsite work

Job summary

Caterpillar Inc. is seeking a BCP Customer Solutions Representative to support Fabick, based in Wisconsin or Missouri. You will drive profitable growth across the BCP portfolio, including machine sales, parts, attachments, services, technology, and Customer Value Agreements.

You will strengthen dealer sales capability, onboard customers, and advance growth in a collaborative, customer-focused team environment across the territory.

Qualifications

• Bachelor's degree preferred.
• Experience in a dealer-facing field assignment or equivalent customer-facing role.
• Solution-oriented, resilient approach with a strong customer-back mindset.

Responsibilities

• Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachment, services, and Customer Value Agreement goals.
• Support variance programs and actions that grow sales of machine, parts, attachments, and services.
• Partner with dealer sales, parts, service, product, attachment, and marketing teams to strengthen cross-functional execution.
• Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new attachment introductions.
• Identify opportunities to grow Caterpillar BCP sales and displace competitive offers.
• Develop and promote Customer Value Agreement offers, including Services Commitment.
• Improve dealer sales performance through funnel management, performance reviews, and corrective action planning.
• Drive dealer and customer adoption of digital platforms and machine technology (Cat Central, VisionLink, shop.cat.com, parts.cat.com).
• Visit customers regularly to understand needs, gather insights, present solutions, and resolve issues.
• Share Voice of Customer and Voice of Dealer insights with Sales Support and product teams.

Skills

Customer Focus

Industry Knowledge

Decision Making

Effective Communications

Negotiating

Relationship Management

Education

Bachelor's degree

Job description

Caterpillar Inc. is seeking a BCP Customer Solutions Representative to support Fabick, based in Wisconsin or Missouri. You will drive profitable growth across the BCP portfolio, including machine sales, parts, attachments, services, technology, and Customer Value Agreements.

You will strengthen dealer sales capability, onboard customers, and advance growth in a collaborative, customer-focused team environment across the territory.