Field Customer Solutions Lead – Dealer Growth

Caterpillar Financial Services Corporation; United States; On-site; USD 98,000 - 146,000; Full time

Benefits offered by this job

Company vehicle provided

Cell phone stipend

Relocation assistance

Job summary

Caterpillar Inc. is seeking a Building Construction Products (BCP) Customer Solutions Representative to support Thompson Tractor, based in Birmingham, AL.

You will drive growth across the dealer’s BCP portfolio, including machine sales, parts, attachments, services, and Customer Value Agreements, while strengthening dealer capability. You will manage customer and dealer relationships, deliver the territory business plan, and advance growth across the BCP portfolio in a collaborative,

Qualifications

• Bachelor's degree preferred.
• Experience in a dealer-facing field assignment or equivalent customer-facing role.
• A solution-oriented, resilient approach with a strong customer-back mindset.
• Strong organizational skills with the ability to self-manage time and priorities.
• Experience supporting sales growth, dealer capability development, customer onboarding, or commercial programs.
• Experience in machine sales, attachments, parts, services, dealer development, or product support.
• Ability to apply construction industry knowledge to diverse customer, dealer, and business situations.
• Proven ability to build relationships across a matrix organization and influence outcomes for assigned dealer territories.
• Strong communication and interpersonal skills, with the ability to motivate others, influence change, and execute through ambiguity.

Responsibilities

• Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachment, services, Customer Value Agreement, customer activation, and other prioritized commercial goals.
• Use BCP business-process guidance to support variance programs and other commercial actions that grow machine, parts, attachment, and services sales.
• Partner with dealer sales, parts, service, product, attachment, and marketing teams to strengthen cross-functional execution and dealer capability.
• Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new attachment introductions.
• Identify opportunities to grow Caterpillar BCP sales and displace competitive offers.
• Develop and promote Customer Value Agreement offers, including Services Commitment.
• Improve dealer sales performance through funnel management, performance reviews, and corrective action planning.
• Drive dealer and customer adoption of digital platforms and machine technology, including Cat Central, VisionLink, shop.cat.com, and parts.cat.com.
• Visit customers regularly to understand needs, gather insights, present solutions, answer questions, and resolve issues.
• Share Voice of Customer and Voice of Dealer insights with Sales Support, Services Development, product groups, and other internal stakeholders.

Skills

Customer focus

Industry knowledge

Decision making & critical thinking

Effective communications

Negotiating

Relationship management

Education

Bachelor's degree

Job description

Caterpillar Inc. is seeking a Building Construction Products (BCP) Customer Solutions Representative to support Thompson Tractor, based in Birmingham, AL.

You will drive growth across the dealer’s BCP portfolio, including machine sales, parts, attachments, services, and Customer Value Agreements, while strengthening dealer capability. You will manage customer and dealer relationships, deliver the territory business plan, and advance growth across the BCP portfolio in a collaborative,