Field Customer Solutions Associate - Construction Equipment

Caterpillar; Iowa, Peoria (LA, IL); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k)

HSA

FSAs

Wellness programs

Employee discounts

Career development

Incentive bonus

Disability benefits

Life insurance

Parental leave

Adoption benefits

Tuition reimbursement

Job summary

Caterpillar's Building Construction Products team is seeking a BCP Customer Solutions Representative to support Altorfer and Nebraska Machinery, based out of Illinois or Iowa. You will help drive profitable growth across the dealer’s BCP portfolio, including machine sales, parts, attachments, services, technology, and Customer Value Agreements, in a collaborative environment.

Visit customers to understand needs, present solutions, and resolve issues; build dealer relationships; promote digital

Qualifications

• Bachelor's degree preferred.
• Dealer-facing field assignment or equivalent customer-facing role.
• Solution-oriented, resilient with a strong customer-back mindset.
• Strong organizational skills with self-management of time and priorities.
• Experience supporting sales growth, dealer capability development, customer onboarding, or commercial programs.
• Experience in machine sales, attachments, parts, services, dealer development, or product support.
• Ability to apply construction industry knowledge to diverse customer, dealer, and business situations.
• Proven ability to build relationships across a matrix organization and influence outcomes for assigned dealer territories.
• Strong communication and interpersonal skills, with the ability to motivate others and influence change.

Responsibilities

• Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachments, services, and customer value agreements.
• Support variance programs and other actions to grow machine, parts, attachments, and services sales.
• Partner with dealer sales, parts, service, product, attachment, and marketing teams to strengthen cross-functional execution.
• Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new attachments introductions.
• Identify opportunities to grow Caterpillar BCP sales and displace competitive offers.
• Develop and promote Customer Value Agreement offers, including Services Commitment.
• Improve dealer sales performance through funnel management, performance reviews, and corrective action planning.
• Drive dealer and customer adoption of digital platforms and machine technology (Cat Central, VisionLink, shop.cat.com, parts.cat.com).
• Visit customers regularly to understand needs, gather insights, present solutions, answer questions, and resolve issues.
• Share Voice of Customer and Voice of Dealer insights with Sales Support, Services Development, product groups, and other internal stakeholders.

Skills

Customer Focus

Industry Knowledge

Decision Making

Effective Communications

Negotiating

Relationship Management

Education

Bachelor's degree

Job description

Caterpillar's Building Construction Products team is seeking a BCP Customer Solutions Representative to support Altorfer and Nebraska Machinery, based out of Illinois or Iowa. You will help drive profitable growth across the dealer’s BCP portfolio, including machine sales, parts, attachments, services, technology, and Customer Value Agreements, in a collaborative environment.

Visit customers to understand needs, present solutions, and resolve issues; build dealer relationships; promote digital