Field Communications Technician III

ECOM; Columbus (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

ECOM is seeking a Communications Technician to implement and support leading telecom technologies as part of the IT team. You will gain hands-on experience with challenging projects while working with a seasoned network of professionals.

The role includes regional field support, fault isolation, and 24/7 on-call coverage. You will train field personnel and coordinate with internal teams to meet project objectives across Indiana, Illinois, and Ohio.

Qualifications

• High school diploma or GED required.
• Associate's degree in Electronics or 7+ years field experience required.
• FCC license preferred; CCNA certification is a plus.
• 7+ years installation/maintenance of telecom systems (wireless data, SCADA, LAN cabling) required.
• Proficient with Microsoft Word and Excel.
• Ability to work independently of direct supervision and prioritize tasks.
• Ability to interact with internal and external teams/clients to solve problems.

Responsibilities

• Install, configure, maintain and troubleshoot communication systems (voice, data, SCADA, video, microwave, satellite).
• Support projects group with implementation of project-related systems.
• Direct local contractors for telecom installations and maintenance.
• Provide first-level training to field operations personnel.
• Act as liaison between field operations and IT organization.
• Drive field standards and give feedback to engineering teams.
• Provide 24x7 on-call support.
• Travel up to 40%.

Skills

7+ years field experience

Independent working

Interpersonal with teams/clients

Microsoft Word & Excel

Education

Associate's degree in Electronics

FCC license (preferred)

Tools

CCNA

Job description

The communications technician will implement and support leading technologies as a member of Company’s IT team. Gain valuable experience with exposure to challenging and dynamic projects in all aspects of our business. Join our highly experienced network of professionals and connect with our creative team.

Will provide regional telecommunications field support. This role requires a highly motivated individual, capable of working independent of direct supervision, to support a wide array of communications systems. This position will provide direct support of local projects, system preventative maintenance, fault isolation and troubleshooting, and 24 hour on-call support. The technician will also provide support and first level training of field operations personnel.

Responsibilities include, but are not limited to:

• Installation, configuration, maintenance and troubleshooting for various types of communication systems, such as voice, data, SCADA, video, microwave, and satellite equipment, in addition to the infrastructure which it supports.
• Assist projects group with the implementation of project related systems.
• Direct local contractors engaged in the installation and maintenance of telecommunications systems.
• Provide support and first level training of field operations personnel.
• Act as first level liaison between field operations and the IT organization.
• Drive standards in the field and provide feedback to the communications engineering team.
• Provide 24x7 on-call support.
• Travel up to 40%. (coverage map attached)

The successful candidate will meet the following qualifications:

• A high school degree or G.E.D. is required.
• An Associate's degree in Electronics or 7 years of equivalent experience in the field of Electronics is required.
• FCC license is preferred.
• A network certification such as a CCNA is a plus.
• 7+ years experience in the installation and/or maintenance of telecommunications systems, including wireless data systems, SCADA, and LAN cabling systems are required.
• Proven experience with phone system and microwave communications systems installation and maintenance are a plus.
• The applicant should be able to utilize test equipment and software required to support telecommunications in the field.
• The applicant should also be proficient with Microsoft Word and Excel.
• Ability to work independently of direct supervision and prioritize assigned activities.
• Ability to interact with internal and external teams /clients to solve problems.
• Physical ability to work in an outdoor environment and safely and effectively operate a motor vehicle.
• TWIC Card is preferred but not required.

Tools to be provided by vendor:

• Basic telecom technician hand tools
• (basic equipment incl. PPE & FRC)
• Multimeter

Specialty equipment will be provided by Company

Coverage Area: Indiana, portions of Illinois, and Ohio (coverage map available)