Field Collector III

Omaha Public Power District; Omaha (NE); Hybrid; USD 44,000 - 62,000; Full time

Job summary

Omaha Public Power District is seeking two Field Collector III professionals to join our Customer Service field operations team in Omaha. The role focuses on field collection activities, meter work, service disconnects and reconnects, and other customer-facing field assignments.

This hands-on position spends much of the day in the field, interacting directly with customers while following established procedures, safety expectations, and payment-extension guidelines.

Qualifications

• Provide strong customer service in field situations.
• Follow established procedures while using sound judgment in the field.
• Stay organized and document work accurately.
• Manage a daily workload with limited supervision.
• Recognize situations that need escalation.
• Safely operate company vehicles and maintain reliable attendance.

Responsibilities

• Complete routine field collection activities, including service disconnects/reconnects and meter readings.
• Visit customer locations to assist with payment collection and explain financial-assistance options.
• Perform routine meter-related work and document meter status and readings for billing.
• Identify and report suspected unauthorized service usage or diversions and escalate as needed.
• Support special investigations and programs in the field.
• Obtain keys/access materials needed to reach meters and assist with basic inventory maintenance.
• Maintain accurate records and documentation of field activities.

Skills

Customer service

Procedures adherence

Organization

Time management

Escalation awareness

Vehicle operation

Job description

Opportunity Profile

OPPD is looking for two Field Collector IIIs to join our Customer Service field operations team. If you enjoy working independently, being out in the community, solving problems, and interacting directly with customers, this could be a great opportunity. Field Collector IIIs play an important role in supporting OPPD customers and protecting revenue by completing field collection activities, meter-related work, service disconnects and reconnects, and other customer-facing field assignments.

Opportunity Profile

OPPD is looking for two Field Collector IIIs to join our Customer Service field operations team. If you enjoy working independently, being out in the community, solving problems, and interacting directly with customers, this could be a great opportunity. Field Collector IIIs play an important role in supporting OPPD customers and protecting revenue by completing field collection activities, meter-related work, service disconnects and reconnects, and other customer-facing field assignments.

This is a hands-on position where no two days are exactly the same. You'll spend much of your day in the field, working directly with customers while following established procedures, safety expectations, and payment-extension guidelines.

What You’ll Do

As a Field Collector III, you will:

• Complete routine field collection activities, including service disconnects, reconnects, and meter readings.
• Visit customer locations to support payment collection and provide information about available financial-assistance options.
• Perform routine meter-related work and accurately document meter status and readings to support billing and field operations.
• Identify and report suspected unauthorized service usage or diversions and expedite situations requiring additional investigation.
• Support special investigations and programs, including Cool Smart and Surge-related work.
• Obtain keys and other access materials needed to reach meters and assist with basic inventory maintenance.
• Maintain accurate records and documentation related to field activities.
• Safely operate an OPPD vehicle and follow all required safety procedures and PPE requirements.
• Work independently while knowing when an issue needs to be escalated to other team members.

What We’re Looking For

We’re looking for someone who is dependable, safety-minded, comfortable working independently, and able to interact professionally with customers in a variety of situations.

Successful candidates should be able to:

• Provide strong customer service, including during potentially difficult or sensitive conversations.
• Follow established procedures while using sound judgment in the field.
• Stay organized and accurately document work completed.
• Manage a daily workload and schedule with limited direct supervision.
• Recognize situations that need to be escalated.
• Safely operate company vehicles and maintain reliable attendance.

A Valid Driver’s License Is Required.

Schedule

Monday through Friday, 10:30 a.m. to 7:00 p.m.

The position may also require overtime or callout work when needed to support continued business operations.

Additional Information

• Position: Field Collector III
• Pay: $38.40/hour
• Position Type: Hourly
• Bargaining Unit: IBEW Local 1483
• Openings: 2
• Work arrangement: Field-based
• Schedule: Monday-Friday, 10:30 a.m. - 7:00 p.m.

Why OPPD?

At OPPD, this position gives you the opportunity to work directly in the communities we serve while helping customers, supporting reliable service, and contributing to the day‑to‑day operation of a public power utility. You'll join an experienced team where safety, customer service, teamwork, and doing the job right matter.

The OPPD Difference

Our Culture & Mission

At Omaha Public Power District, everything starts with people. Our teams, our communities, and the customer owners who count on us. As the 12th largest public power utility in the U.S., we serve more than 900,000 people across 13 counties, and we take that responsibility seriously.

We lead with integrity, support one another, and do what is right because how we serve matters just as much as what we deliver. Our goal is simple: provide affordable, reliable, and environmentally responsible energy today and for generations to come.

We create power with purpose. Your work here has real impact on families, the environment, and on the future of energy. And we believe great ideas can come from anywhere.

If you want to be part of a team that takes care of the community and the people who serve it, you are in the right place. We back up our mission by taking care of our employees, too, which is why our benefits are among the most comprehensive and competitive in the region.

EOE: Protected Veterans/Disability