Field Collections Specialist - In-Person Recovery

FirstBank Florida; Ponce (PR); On-site; USD 24,000 - 42,000; Full time

Job summary

FirstBank PR is seeking a Consumer Field Collector for the Southwest Area (Yauco, Guayanilla, Peñuelas, Ponce area). The role involves locating delinquent customers, securing payments, and pursuing loss mitigation or asset recovery according to policy.

The candidate should have an Associate Degree in Business Administration or related field, one year of relevant experience, and a valid driving license with a reliable vehicle. Bilingual English/Spanish communication is required.

Qualifications

• Associate Degree in Business Administration or related field and one year of relevant experience.
• Driving license and car in good condition is required.

Responsibilities

• Contacts delinquent account customers in person or sets up a contact visit by telephone.
• Obtains the reason for arrears, records information about critical demographics, financial status of customer, status of collection efforts and follow-up.
• Performs repossession or recommends the placement of the account to an agency/attorney.
• Receives payments and posts amount paid to customer account.
• Skip traces customer to new address by inquiring at post office, questioning references/neighbors or via any leads that may come up via the credit bureaus or other creditors.
• Attempts to repossess asset/merchandise when customer fails to make payment.
• Any additional task assigned by supervisor

Skills

Customer service

Team Work

Ethics

Quality

Computer literacy

Bilingual English/Spanish

Education

Associate Degree in Business Administration or related field

Job description

FirstBank PR is seeking a Consumer Field Collector for the Southwest Area (Yauco, Guayanilla, Peñuelas, Ponce area). The role involves locating delinquent customers, securing payments, and pursuing loss mitigation or asset recovery according to policy.

The candidate should have an Associate Degree in Business Administration or related field, one year of relevant experience, and a valid driving license with a reliable vehicle. Bilingual English/Spanish communication is required.