COLLECTOR - ARECIBO BRANCH -MONEY EXPRESS

First Bank; Arecibo (PR); On-site; USD 32,000 - 46,000; Full time

Job summary

FirstBank Puerto Rico is seeking a Collector for the Arecibo Branch to excel in collections by phone or in-person visits, helping clients maintain good credit and arranging payment plans. You will coordinate with supervisors, schedule field visits, and ensure high-quality service to clients in a fast-paced branch environment.

The role requires prior experience in collections or customer service, bilingual English/Spanish preferred, and comfort using MS Office tools.

Qualifications

• Six months of experience in sales, customer service, or collections.
• Credit/finance related coursework or degree helpful.
• Bilingual in English and Spanish preferred.

Responsibilities

• Collect delayed accounts by phone calls or in-person visits.
• Maintain delinquency levels at a minimum.
• Explain payment options and set up arrangements.
• Hand in collected money to supervisor promptly.
• Schedule visits to meet collection goals; support branch operations.
• Provide high-quality service and guidance to clients.

Skills

MS Office

Outlook

Word

Sales and customer service

Collections experience

Bilingual English/Spanish

Education

Associate/Bachelor credits toward degree

Banking courses

High School Diploma + 2 yrs related experience

Tools

MS Office

Job description

MONEY EXPRESS

COLLECTOR

ARECIBO BRANCH

Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

A Brief Overview

The Collector is responsible for the collection of delayed accounts by phone call making or visiting the clients; also helps maintaining the delinquency levels as minimum as possible.

What you’ll do

• Collects the delayed accounts calling or visiting clients as applicable.
• Maintains the maximum collection effectiveness in accordance with established parameters.
• Offers orientation to clients about the importance of maintaining their credit in good standing.
• Offers the available alternatives as payment arrangements, extensions and refinance.
• Immediately hands in to supervisor all the money collected in the field.
• Organizes and determines the visit itinerary to follow as to accomplish all collections that were not met by phone call making.
• Guarantees a high-level quality service to clients, satisfying their needs.
• Processes insurance cases.
• Performs any otherrelated task assigned by Supervisor

What You’ll Need to Succeed

• A minimum of one (6) months of working experience in a sales, customer service, or collections environment.
• Twenty-four(24) credits toward an Associate or Bachelor’s Degree, or Banking course,or High SchoolDiploma with 2 years of related experience.
  
• Available to be transferred to other Branches within the geographical area.

Competencies

• Computer literate in the use of MS Office (Outlook & Word).
• Basic mathematical skills.
• Bilingual (English Spanish) preferred
• Sales and Customer service oriented
• Operation Procedure application capability
• Organized and with ability to work in teamswithin adequate prioritization
• General office equipment management
• Interpersonal communications skills
• Operational procedures application capability

The abovestatements are intended to describe the general nature and level of work beingperformed by people assigned to this job.They are not indented tobe an exhaustive list of all responsibilities, duties, skills required ofpersonnel so classified.The reporting relationship may not reflectthe most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER