Field Collections Specialist — Bonus Eligible + Benefits

America's CAR-MART, Inc.; Springfield (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart is seeking a Field Collections Representative to join our team. The role focuses on collecting debts while delivering excellent customer service and maintaining the financial health of the business.

This on-site position offers the chance to engage with customers directly and meet aggressive targets. As part of the Collections team, you will conduct field visits, negotiate payment plans, document interactions, and ensure compliance with applicable laws.

Qualifications

• Experience in collections or debt recovery.
• Strong communication and negotiation skills.
• Ability to meet targets and work independently.

Responsibilities

• Conduct field visits to customers' locations for collections purposes.
• Negotiate payment arrangements and settlement options with customers.
• Use effective communication to build rapport and address customer concerns.
• Document all customer interactions and update collection records.
• Ensure compliance with legal and regulatory requirements related to collections.

Skills

Communication skills

Negotiation

Customer service

Documentation

Job description

America's Car-Mart is seeking a Field Collections Representative to join our team. The role focuses on collecting debts while delivering excellent customer service and maintaining the financial health of the business.

This on-site position offers the chance to engage with customers directly and meet aggressive targets. As part of the Collections team, you will conduct field visits, negotiate payment plans, document interactions, and ensure compliance with applicable laws.