Field Claims Supervisor - (West Palm Beach)

Windward Risk Managers; West Palm Beach (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO & holidays

Disability insurance

Education support

Growth culture

Job summary

Windward Risk Managers is seeking an experienced First Party Property Claims Supervisor to lead a team of field adjusters handling homeowners and residential property claims in Florida. You will drive claim quality, regulatory compliance, and customer service across the lifecycle.

The ideal candidate has 5+ years in property claims, a Florida 6-20 license, proficiency with Xactimate, and strong leadership skills to develop high-performing teams.

Qualifications

• 5+ years of first party field property claims experience.
• Florida 6-20 Adjuster License.
• Strong knowledge of homeowners and residential property coverage forms.
• Excellent written and verbal communication skills.
• Proficiency with Xactimate and claims management systems.

Responsibilities

• Supervise, mentor, and develop a team of outside property field adjusters.
• Ensure timely, accurate coverage analysis and claim handling in compliance with guidelines and state regulations.
• Monitor and manage claim metrics including cycle time, severity, and customer satisfaction.
• Assist with complex, large-loss, or escalated claims.
• Collaborate with underwriting, legal, SIU, and vendor partners.
• Support catastrophe response efforts when needed.

Skills

Leadership

Property claims experience

Xactimate

Regulatory compliance

Communication skills

Team mentorship

Education

Florida 6-20 Adjuster License

Tools

Claims management systems

Job description

Candidates must be located within a commutable distance to West Palm Beach, FL***

Position Summary

Seeking an experienced and results driven First Party Property Claims Supervisor to lead a team of property adjusters handling homeowners, dwelling fire, condo and other residential property claims. This role is responsible for driving claim quality, operational efficiency, regulatory compliance, and exceptional customer service throughout the claim lifecycle. The ideal candidate brings strong technical property expertise, leadership experience, and a passion for developing high-performing teams.

Essential Functions

• Supervise, mentor, and develop a team of outside property field adjusters.
• Ensure timely, accurate coverage analysis and claim handing in compliance with company guidelines and state regulations.
• Monitor and manage claim metrics including cycle time, severity and customer satisfaction.
• Assist with complex, large-loss, or escalated claims.
• Collaborate with underwriting, legal, SIU, and vendor partners.
• Support catastrophe response efforts when needed.

Why Windward Risk Managers

• Windward Risk Managers is proud to be recognized on Fortune's 2026 Best Medium Workplaces list, ranking #28 among the Top 100 companies
• 100% employer paid health insurance for employees
• Up to 6% 401(k) match with immediate vesting
• Long-term and short-term disability insurance
• 3 weeks PTO to start + generous paid holidays
• Tuition reimbursement and continuing education support
• Collaborative and growth focused culture

Qualifications

Required Education and Experience

• 5+ years of first party field property claims experience.
• Strong knowledge of homeowners and residential property coverage forms.
• Demonstrated understanding of state claims regulations and compliance standards.
• Excellent written and verbal communication skills.
• Proficiency with Xactimate and claims management systems.
• Ability to make sound coverage and settlement decisions.
• Must maintain a Florida 6-20 Resident All Lines Adjuster License.

Preferred Qualifications

• AIC, CPCU, SCLA, or other industry designations preferred.
• Experience with catastrophe management a plus.
• Experience handling complex and large-loss property claims.
• 2+ years of leadership or supervisory experience preferred.

Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.

Candidates must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.

WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.

Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.