Field Claims Supervisor - (West Palm Beach)

Windward Risk Managers; Boca Raton (FL); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) match

3 weeks PTO to start + paid holidays

Tuition reimbursement and continuing-Ｅ

Disability insurance

Education support

Job summary

Windward Risk Managers in Boca Raton, FL, seeks an experienced First Party Property Claims Supervisor to lead a team of property adjusters handling homeowners, dwelling fire, condo and other residential property claims. The role focuses on driving claim quality, operational efficiency, regulatory compliance, and exceptional customer service throughout the claim lifecycle.

The ideal candidate has 5+ years in first party property claims, strong knowledge of homeowners coverage forms, and

Qualifications

• 5+ years of first party field property claims experience.
• Strong knowledge of homeowners and residential property coverage forms.
• Demonstrated understanding of state claims regulations and compliance standards.
• Excellent written and verbal communication skills.
• Proficiency with Xactimate and claims management systems.
• Ability to make sound coverage and settlement decisions.
• Must maintain a Florida 6-20 Resident All Lines Adjuster License.

Responsibilities

• Supervise, mentor, and develop a team of outside property field adjusters.
• Ensure timely, accurate coverage analysis and claim handing in compliance with company guidelines and state regulations.
• Monitor and manage claim metrics including cycle time, severity and customer satisfaction.
• Assist with complex, large-loss, or escalated claims.
• Collaborate with underwriting, legal, SIU, and vendor partners.
• Support catastrophe response efforts when needed.

Skills

Leadership/People management

Property claims knowledge

Regulatory compliance knowledge

Communication skills

Analysis and decision making

Education

Florida 6-20 Resident All Lines Adjuster License

Tools

Xactimate

Claims management systems

Job description

Job Details: Job Location: Corporate Office - Boca Raton, FL 33487, Position Type: Full Time, Salary Range: $95,000.00 - $105,000.00 Salary/year, Job Shift: Day, Job Category: Claims, ***Candidates must be located within a commutable distance to West Palm Beach, FL***

Position Summary

Seeking an experienced and results driven First Party Property Claims Supervisor to lead a team of property adjusters handling homeowners, dwelling fire, condo and other residential property claims. This role is responsible for driving claim quality, operational efficiency, regulatory compliance, and exceptional customer service throughout the claim lifecycle. The ideal candidate brings strong technical property expertise, leadership experience, and a passion for developing high-performing teams.

Essential Functions

• Supervise, mentor, and develop a team of outside property field adjusters.
• Ensure timely, accurate coverage analysis and claim handing in compliance with company guidelines and state regulations.
• Monitor and manage claim metrics including cycle time, severity and customer satisfaction.
• Assist with complex, large-loss, or escalated claims.
• Collaborate with underwriting, legal, SIU, and vendor partners.
• Support catastrophe response efforts when needed.

Why Windward Risk Managers

• Windward Risk Managers is proud to be recognized on Fortune's 2026 Best Medium Workplaces list, ranking #28 among the Top 100 companies
• 100% employer paid health insurance for employees
• Up to 6% 401(k) match with immediate vesting
• Long-term and short-term disability insurance
• 3 weeks PTO to start + generous paid holidays
• Tuition reimbursement and continuing education support
• Collaborative and growth focused culture

Qualifications: Required Education and Experience

• 5+ years of first party field property claims experience.
• Strong knowledge of homeowners and residential property coverage forms.
• Demonstrated understanding of state claims regulations and compliance standards.
• Excellent written and verbal communication skills.
• Proficiency with Xactimate and claims management systems.
• Ability to make sound coverage and settlement decisions.
• Must maintain a Florida 6-20 Resident All Lines Adjuster License.

Preferred Qualifications

• AIC, CPCU, SCLA, or other industry designations preferred.
• Experience with catastrophe management a plus.
• Experience handling complex and large-loss property claims.
• 2+ years of leadership or supervisory experience preferred.

Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.

Candidates must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.

WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.