FIELD CELLPHONE REPAIR TECH

JK SOLUTIONS LLC; Ballwin (MO); Remote; USD 22,000 - 29,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Paid time off

Job summary

JK SOLUTIONS LLC remote technician travels in a company van to customer locations to diagnose, troubleshoot and repair cellphones, performing repairs at the customer's site. The repairs follow a daily schedule from 8 AM to 7 PM, Monday through Saturday, with a corporate vehicle provided for travel.

Technicians inform customers of job status, provide repair estimates, and ensure repairs meet quality standards while delivering excellent customer service and friendly support.

Qualifications

• 1 yr cellphone repair experience.
• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well individually.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Valid Driver's License.
• Ability to pass Driving, Drug and Background Screening Preferred Qualifications
• Experience repairing electronics, smartphones, PC/MACs, and game consoles
• Previous experience working at retail electronics store

Responsibilities

• Safely travel to customer sites and arrive within the scheduled appointment window
• Inform customers of job status (En route, Arrived, etc.)
• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all van stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the repair van

Skills

1 yr cellphone repair experience

Outstanding customer service skills

Excellent technical, problem solving,

Analytical skills

Exceptional organizational skills

Strong written and oral communication

Proficient in Microsoft Office

Work well individually

Ability to work flexible hours

High school diploma or GED

Valid Driver's License

Ability to pass Driving, Drug, and bg

Experience repairing electronics, cell

Previous experience working at retail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off

Job Summary

THIS POSITION IS CONSIDERED REMOTE TECHNICIAN. You will drive a company van to the customers location to repair their cellphone.

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This position will travel to customer locations and complete repairs at the customer's site. The repairs will be scheduled Monday through Saturday from 8AM -7PM . A corporate vehicle will be provided for the technician to drive to the job sites.

Responsibilities and Duties

• Safely travel to customer sites and arrive within the scheduled appointment window
• Inform customers of job status (En route, Arrived, etc.)
• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand mannerProvide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all van stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the repair van

Note

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/

Qualifications and Skills

1 yr Cellphone repair experience

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Work well individually
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED
• Valid Driver's License
• Ability to pass Driving, Drug, and Background Screening Preferred Qualifications
• Experience repairing electronics, smartphones, PC/MACs, and game consoles
• Previous experience working at retail electronics store

Minimum Requirements

• customer service
• Valid Driver’s License
• Ability to pass Driving, Drug and Background Screening

Benefits and Perks

• Ongoing Training
• Bonus
• Team Building Activities
• Paid Time-Off

Pay Rate

$16- $18 per hour …Plus an additional $20/ day RT bonus for running a 10hr day.

Commission: $25 per Home+ sign up. Uncapped

(Resulting in a pay rate of $18 - $21 per hour.)

Job Type

Full-time or Part Time